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Intel® Dual Band Wireless-AC 7260 #2 loosing internet connection

Chrismcn
Beginner
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i am running windows 11 (i know the adaptor isnt supported but ive had this problem even when i was running windows 10 with different hardware)  ive done a clean install of windows, of the drivers, physically removed it and checked if there was anything wrong with the board its self but found nothing. i ran the intel updater, no updates for it.

 

ive had this adaptor for years and years but now it just suddenly starts cutting my internet out of no where. if anyone has a fix or a good (more modern) alternitve that still works please let me know

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n_scott_pearson
Super User
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What's probably happening is you have installed newer Wireless driver packages and these have screwed up your adapter support. I suggest that you do a clean install of the final package that supported your adapter. Here is my step-by-step process for doing this clean install: 

  1. If you haven't already, download to your PC - but do not install just yet - the 21.10.1 Bluetooth and Wireless driver packages. You can get them from my share: : https://1drv.ms/f/s!AtacZBU04mo-j-tQ34BdSDv6y1BFsg?e=7gn50T
  2. Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note this Wireless disable *must* be of type that will persist (stay disabled) across reboots.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Dual Band Wireless-AC 7260 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go forward to Step 12.
  7. Right click on the entry for Intel Dual Band Wireless-AC 7260 and uninstall it, choosing (checkmark) Delete the driver software for this device.
  8. Repeat step 7 until the option to Delete the driver software for this device is greyed out.
  9. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  10. Repeat step 9 until the option to Delete the driver software for this device is not offered (greyed out).
  11. Go back to Step 5.
  12. Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
  13. Install the downloaded Wireless driver package.
  14. Manually shutdown and reboot your computer.
  15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  16. Test.

Note that it sometimes takes multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the latest drivers.

Hope this helps,

...S

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