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TSmit15
Beginner
1,071 Views

Intel Dual Band Wireless-AC 7260 Installed but no Wireless connections

Hi, I have the 7260 installed with the latest driver v 17.16.0.4 but cannot seem to get the wireless working. It doesn't show any connections.

It's installed on an Acer Aspire 4820TG.

Wireless is confirmed as on, using the Fn F3 key combo. However when looking at the results of Speccy, it shows as not enabled!

I've also installed the older driver but that didn't work either. I've uninstalled, reinstalled and re-booted etc, I've tried another 7260 card (I bought two) but still no wireless.

I have now put the old Broadcom wireless card back in, which is working fine.

I suppose I could also boot into safe mode to check if it's a conflict problem.

Any other suggestions would be most appreciated.

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6 Replies
ASouz7
Honored Contributor II
97 Views

Hello revrora,

It seems like you have replaced the original wireless card that came by default in your computer, correct ? If so, it is very important that you know that Intel does not support integrations because this replacement is meant to be done only by the computer manufacturer and/or an authorized technician. Please check this link out for further assistance: http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade

On our best effort to help you with the wireless connection, please also check the pieces of information below as they might help you to resolve this issue.

http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Intel® Wi-Fi Products — Why Doesn't My Laptop Recognize My New Intel Wireless Adapter?

http://www.intel.com/support/wireless/wlan/sb/CS-025332.htm Intel® Wi-Fi Products — Resolving Wi-Fi Network Connection Issues

http://www.intel.com/support/wireless/wlan/sb/CS-034875.htm Intel® Wi-Fi Products — TechNote: Access Point Interoperability Issue with uAPSD

http://www.intel.com/support/wireless/wlan/sb/CS-006321.htm Intel® Wi-Fi Products — Access Point (AP) Firmware Updates May Resolve Wireless Network Issues

http://www.intel.com/support/wireless/sb/cs-025343.htm Wireless Networking — How to Configure 802.11n Channel Bonding on Intel Wireless Adapters

http://www.intel.com/support/wireless/wlan/sb/CS-025393.htm Intel® Wi-Fi Products — What Are the Advanced Wi-Fi Adapter Settings?

WE do hope this helps you to resolve this issue.

TSmit15
Beginner
97 Views

Thanks for the reply, however non of those points solved the problem.

Another point to note is that the Intel driver update utility fails every time for all installs. (Intel chipset, Wireless driver etc) The wizard says successful but then the update utility flags them as failed. Bit odd don't you think?

ASouz7
Honored Contributor II
97 Views

Hello revrora,

Have you tried to contact your computer manufacturer and see if they have any solution regarding the new wireless card you have installed ? Since Intel does not support integrations, you best option would be to contact them.

TSmit15
Beginner
97 Views

Contacted them yesterday. I'm waiting for their reply.

Had a thought before that I should try removing the currently installed Bluetooth device, as this might be clashing with the intel Wireless/Bluetooth network card.

Are there separate drivers for the Intel 7260 card? One for Bluetooth and one for Wireless?

PLAVA
Beginner
97 Views

I want to help you with this problem. Doing a build now, with MSI motherboard and has 7260 installed. I will see if I can duplicate the problem.

TSmit15
Beginner
97 Views

Thank you!

Let me know what information you need, if any.

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