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gcoop1
Beginner
904 Views

Intel Dual Band Wireless-AC 7260 Only Showing in Device Manager as Hidden

Hello All,

I have encountered an issue that has caused me to loose all WiFi and Bluetooth functionality. The WiFi\Bluetooth device does not even show in the device manager unless show hidden devices is enabled.

The first time this occurred was Feb 2015. In order to regain functionality, I just ended up re-installing the drivers which seemed to work for awhile. (I ended up making a restore point as a marker to let me know at what point the Wireless and Bluetooth were working again)

 

The second occurrence was in March 2015 and re-installing the drivers did not allow me to regain normal functionality so I attempted a system restore...and that did not work either

If I try to update the drivers to the most current version (17.1.1440.2) I am still left without a working WiFi or Bluetooth device.

My hardware is the following:

Dell XPS 15 9530

Windows 8.1 Pro x64

Intel Core i7-4702HQ

16 GB RAM

Please Help

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1 Reply
ASouz7
Honored Contributor II
16 Views

Hello resolute_driven,

Was this wireless card the one the came originally installed in this computer when you bought it?