Intel Dual Band Wireless-AC 8265 bluetooth doesn't work. Any ideas?

[JCrot1]

Hey guys, I have a Gigabyte wireless 802.11AC Intel Dual Band 8265 + Bluetooth and the wifi connection works great but for some reason I can't seem to get bluetooth to work. I've already downloaded all the drivers online but nothing shows up for bluetooth in my device manager. Thanks.

[AlHill]

Is your system a laptop? What model and manufacturer?

Did you install the 8265 yourself?

Doc

[JCrot1]

Hey Al, sorry I should have clarified. It's a desktop that I built with some friends. We did in fact install everything our self.

[idata]

Hello JCrotti,

We will be glad to help you. As we understand, you bought a new Gigabyte wireless adapter based on the Intel® Dual Band Wireless-AC 8265 and the system is not recognizing the Bluetooth component. Please consider the following about this:- If the adapter you bought is a PCIe add-in-card for Desktops, it is important to know that the PCIe slot is used for WiFi, and Bluetooth uses USB. If this is the case, Gigabyte probably included a USB cable that can connect your adapter to a USB header in the Desktop's motherboard.- The Bluetooth component requires the Intel® Wireless Bluetooth® driver, and WiFi needs the Intel® PROSet/Wireless Software and Drivers; make sure both are installed: https://downloadcenter.intel.com/search?keyword=8265- The Bluetooth adapter is found in Device manager - Bluetooth, normally shows as Intel(R) Wireless Bluetooth(R).Please keep in mind that since this is a Gigabyte adapter, the main source for assistance should be Gigabyte Support.Regards,Jonathan B.