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Hey guys, I have a Gigabyte wireless 802.11AC Intel Dual Band 8265 + Bluetooth and the wifi connection works great but for some reason I can't seem to get bluetooth to work. I've already downloaded all the drivers online but nothing shows up for bluetooth in my device manager. Thanks.
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Is your system a laptop? What model and manufacturer?
Did you install the 8265 yourself?
Doc
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Hey Al, sorry I should have clarified. It's a desktop that I built with some friends. We did in fact install everything our self.
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Hello JCrotti,
We will be glad to help you. As we understand, you bought a new Gigabyte wireless adapter based on the Intel® Dual Band Wireless-AC 8265 and the system is not recognizing the Bluetooth component. Please consider the following about this:
- If the adapter you bought is a PCIe add-in-card for Desktops, it is important to know that the PCIe slot is used for WiFi, and Bluetooth uses USB. If this is the case, Gigabyte probably included a USB cable that can connect your adapter to a USB header in the Desktop's motherboard.
- The Bluetooth component requires the Intel® Wireless Bluetooth® driver, and WiFi needs the Intel® PROSet/Wireless Software and Drivers; make sure both are installed:
https://downloadcenter.intel.com/search?keyword=8265
- The Bluetooth adapter is found in Device manager - Bluetooth, normally shows as Intel(R) Wireless Bluetooth(R).
Please keep in mind that since this is a Gigabyte adapter, the main source for assistance should be Gigabyte Support.
Regards,
Jonathan B.

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