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JCrot1
Beginner
4,461 Views

Intel Dual Band Wireless-AC 8265 bluetooth doesn't work. Any ideas?

Hey guys, I have a Gigabyte wireless 802.11AC Intel Dual Band 8265 + Bluetooth and the wifi connection works great but for some reason I can't seem to get bluetooth to work. I've already downloaded all the drivers online but nothing shows up for bluetooth in my device manager. Thanks.

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3 Replies
AlHill
Super User
1,345 Views

Is your system a laptop? What model and manufacturer?

Did you install the 8265 yourself?

Doc

JCrot1
Beginner
1,345 Views

Hey Al, sorry I should have clarified. It's a desktop that I built with some friends. We did in fact install everything our self.

idata
Community Manager
1,345 Views

Hello JCrotti,

 

 

We will be glad to help you. As we understand, you bought a new Gigabyte wireless adapter based on the Intel® Dual Band Wireless-AC 8265 and the system is not recognizing the Bluetooth component. Please consider the following about this:

 

 

- If the adapter you bought is a PCIe add-in-card for Desktops, it is important to know that the PCIe slot is used for WiFi, and Bluetooth uses USB. If this is the case, Gigabyte probably included a USB cable that can connect your adapter to a USB header in the Desktop's motherboard.

 

 

- The Bluetooth component requires the Intel® Wireless Bluetooth® driver, and WiFi needs the Intel® PROSet/Wireless Software and Drivers; make sure both are installed:

 

https://downloadcenter.intel.com/search?keyword=8265

 

 

- The Bluetooth adapter is found in Device manager - Bluetooth, normally shows as Intel(R) Wireless Bluetooth(R).

 

 

Please keep in mind that since this is a Gigabyte adapter, the main source for assistance should be Gigabyte Support.

 

 

Regards,

 

Jonathan B.