Community
cancel
Showing results for 
Search instead for 
Did you mean: 
GVasq1
Beginner
694 Views

Intel Dual band wireless AC 3165

Most of you guys probably already know the story about it disconnecting constantly I have tried everything with all the power saving network adapters , downloaded newest drivers and nothing works for me if anyone can think of something new would gladly appreciate it.

5 Replies
Alberto_R_Intel
Moderator
87 Views

GVasq1, Thank you for posting in the Intel® Communities Support. In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system: What is the model of the motherboard? If this is a laptop, what is the model of it? Is this a new computer? Did you make any recent hardware/software changes? Was it working fine before? The wireless card, did you purchased it separately or did it came installed in the computer? When did the issue start? Which Windows* version are you using? Did you check with your Internet service provider to make sure the Internet is working properly? Does the problem happen at home or work environment? Even though you mentioned that you already try to install the latest wireless drivers, we can still try to do a clean installation of them: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Please try to install the Intel® generic wireless driver version 20.120.1: https://downloadcenter.intel.com/download/28623/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters... Additionally, in the following link, you will find the recommended settings for the wireless connection: https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networki... Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
GVasq1
Beginner
87 Views

It’s a Laptop Dell Inspiron 7559 I have had for 2 years and a half it was running great until all of sudden like 4 months ago just started disconnecting continuously. Every time a new update comes out I update it ASAP. I have not taken anything out or even tried putting something else. The wireless card is the same one that came with it installed. The Verison 10.0.17134. The internet fine it’s just this one can’t stay connected I have 1 other laptop that stays connected. I only use it at home but I did try to use my phone as a hotspot and the same issue occurs with lots of disconnection.

Alberto_R_Intel
Moderator
87 Views

GVasq1, Thank you very much for letting us know those details. We recommend to install the wireless driver provided by the manufacturer of the computer since that driver was customized by them work with your specific platform. I looked in Dell's web site and the latest wireless driver available is version 20.10.1.1190, A00, please try to install it: https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=5tjf1&oscode=wt64a&produc... Try to install the Intel® generic wireless driver version 20.120.1 provided in the following link: https://www.intel.com/content/www/us/en/support/articles/000017246/network-and-i-o/wireless-networki... If the problem remains after trying the steps above, please provide the SSU report: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility To attach the report, once you choose "reply" select the "clip" icon on the lower left corner. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
87 Views

GVasq1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter? bRegards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
87 Views

GVasq1, If you need further assistance, please let us know. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Reply