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Intel NUC13ANHi7 WiFi Mac Address Not Seen in BIOS and OS Doesn't See WiFi

1newNUCuser
Beginner
1,347 Views

Hello,

I own an Intel NUC13ANHi7 with a BIOS version of ANRPL357.0027.2023.0607.1754.  I had WiFi disabled for the longest time in the BIOS as I was connected directly into my LAN with no issues.  Now that I'm moving the NUC to a different room, I need the WiFi enabled.  I entered the BIOS and enabled the WiFi and restarted.  I then entered the BIOS once again and noticed that indeed the WiFi was still checkmarked as enabled but I couldn't find the WiFi MAC address in the BIOS.  I can see the LAN MAC address in the BIOS though.  As well, the OS doesn't see the WiFi.  Odd.

I was going to flash the BIOS with the latest and greatest BIOS update but can't find the download for this NUC.  I thought maybe this would fix the WiFi issue.

Any ideas what may be occurring with the WiFi and where I can download the latest BIOS update?

Thank you!

 

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n_scott_pearson
Super User
1,322 Views

Here is the link for driver and BIOS updates for your NUC: https://www.asus.com/us/displays-desktops/nucs/nuc-mini-pcs/asus-nuc-13-pro/helpdesk_download/?model2Name=ASUS-NUC-13-Pro-Mini-PC. Update to latest drivers and BIOS and let us know how it goes...

...S

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1newNUCuser
Beginner
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@n_scott_pearson    Thank you for the download link.  I downloaded and installed the new BIOS which updated the NUC to ANRPL357.0033.2024.0716.1113.  However, when I look in the BIOS I still don't see the WiFi MAC address.  I ended up connecting to my WiFi network and looked in my router's ARP table and found the MAC address that way.  I then created a DHCP reservation for the WiFi MAC address.  I ended up having to reinstall the OS which then found the WiFi. 

 

Interestingly, I noticed the link you provided is from Asus.  Doesn't Intel support the NUCs any longer?

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LeonWaksman
Super User
1,265 Views

As far I know, only LAN MAC is displayed in Intel NUC BIOS page. If you want to see all MAC addresses in your NUC, do this from Windows:

1. In the Command Prompt execute command: ipconfig /all

or

2. Open Windows Setting, 

      - Network & internet

      - Advanced network settings

      - Hardware and Connection properties

 

Yes, all NUC support (gen 7th and up), was moved to Asus.

Leon

 

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n_scott_pearson
Super User
1,266 Views

First of all, I don't believe that Intel has ever supported displaying the WLAN MAC Address from within BIOS Setup for any NUC model that supported interchangeable WLAN Adapters (I just checked a dozen NUC models that I have access to and none of them did). I believe that this would have required that all possible WLAN adapters be supported by the BIOS - which, most importantly (at least in the case of the Intel adapters), would have required that the BIOS include their firmware, etc. (hint: there just isn't enough flash space to consider things like this). I may be overthinking the issue, IDK.

As for your basic issue, I honestly do not understand what is going on or why a Windows reinstallation was ever required (did you ever do a clean install?). In my ignorance, it sounds more like the issue is with your router (I certainly do not have any issues like this). What  model do you have?

Finally, yea, Asus took over the NUC business from Intel back in January. In the process, they also took over responsibility for the support of all NUC models from the 8th gen forward. I personally think that this is a disaster for NUC owners. People complain about Intel's support organization (I personally think that it is one of the best around - but this isn't saying much; there is an industry-wide problem here), but so far my assessment of Asus support is that it is ABYSMAL (as bad as HP and Dell, who I think are absolute slimeball organizations who are trying to make you pay for the support you (supposedly) already paid for in your original purchase). Asus doesn't have a Community where volunteers like me (former member of the NUC development team, etc.) can assist them resolving issues and the Intel Customer Support agents here certainly aren't going to help any longer (and even actively discourage people from posting here). I rant...

...S

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1newNUCuser
Beginner
1,237 Views

Thanks for your assistance.  It seems to be working now.  Without starting a new thread, have you ever seen where you have the hard drive activity light checked in the BIOS but you can't see a hard drive activity light blinking on the front of the NUC?  That's happening on this NUC.

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n_scott_pearson
Super User
1,220 Views

What HDD Activity light? <G>

As I will not be without Power LED functionality, I have never tried this configuration. I just did, and, as you have seen, it doesn't work. I will ping the dev team and see what gives.

BTW, because I will not be without the Power LED functionality, I run a teeny tiny tool that gives me a HDD LED in the Windows System Tray. Someone gave it to me back in 2002 for use with a Win2K laptop and I still use it on modern laptops that don't have an LED. I attached it.

...S

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1newNUCuser
Beginner
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You're awesome!  Thanks.  I look forward to what the development team says about the HDD LED as well.

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n_scott_pearson
Super User
910 Views

Just to keep you updated, all I can say so far is that I've reported the issues to the Asus NUC BIOS team and subsequently answered their questions regarding what I have and haven't tried and what I have and haven't seen. I am still awaiting their feedback...

...S

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1newNUCuser
Beginner
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@n_scott_pearson    Thanks for the update.  I appreciate it.  I would be interested in knowing what their feedback is once you receive it. 

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n_scott_pearson
Super User
819 Views

I got a response. They would like to know what drives you have installed in your system (full model numbers, please). 

...S

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1newNUCuser
Beginner
806 Views

This is the SSD I purchased from Amazon for it:

 

SAMSUNG 990 PRO SSD NVMe M.2 PCIe Gen4, M.2 2280 Internal Solid State Hard Drive, Seq. Read Speeds Up to 7,450 MB/s for High End Computing, Gaming, and Heavy Duty Workstations, MZ-V9P2T0B/AM

ASIN:  B0BHJJ9Y77 

 

<https://www.amazon.com/gp/product/B0BHJJ9Y77>

 

I hope that helps.

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n_scott_pearson
Super User
370 Views

Just an update. I just returned from a 3-week vacay in Europe (bad timing, sorry, but booked many months ago). I pinged the BIOS team over the weekend and they provided me with the results of their testing (in which the LED seems to be working properly). I am following up to see if we can determine what is causing the discrepancy between their and our results...

...S

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n_scott_pearson
Super User
333 Views

Interesting morning. I fired up the NUC, after it having been unplugged for the 3 weeks we were in Europe, went into BIOS Setup, configured it to use the LED for disk access reporting, and rebooted. ...And it worked like it's supposed to, including across the reboot and the Windows load. Hhmmm... after ensuring that you have the latest BIOS installed, disconnect your NUC from A/C power for at least 15 minutes and see what happens.

Now, I am still seeing a major difference in the flashing of the LED and the simulated LED from the tool. I am still talking to the BIOS folks about this difference.

...S

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1newNUCuser
Beginner
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@n_scott_pearson    From my first post at the top of this thread, I installed the latest and greatest firmware update for my NUC.  My NUC had been sitting not used and unplugged for months as I didn't have a use for it, until I posted this thread.  The no LED light has been ongoing since I purchased it.  It has never worked.  Maybe the LED is bad.  Thanks for the update though.  I would be interested in learning if the BIOS team releases a new update addressing this, even what's occurring with you.

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n_scott_pearson
Super User
231 Views

If you configure it for Power State display, does it display properly? If so, then the issue is not with the LED. If it doesn't work, however, this doesn't mean that the issue is with the LED (as we saw in my case).

Aside: A flag was raised when you mentioned that the unit had been sitting on the shelf for a while. In this case, the CMOS backup battery might have been drained. Now, this is unlikely for a relatively new NUC, but still a possibility. Replacing the battery may be required. Being paranoid, I would be doing this for sure - but I have replacements on hand so a far simpler decision for me. Keep this as a backup plan.

In your case, here's what I suggest that you do:

  1. Install the latest BIOS again using the BIOS Recovery process. I suggest that you use the jumper-based method because (a) it's just a better all around and (b) it leads into the subsequent steps.
  2. When the recovery process is completed, power down the unit (you have to do this anyway if using the jumper-based method), disconnect it from A/C power (i.e. at the wall, not by unplugging the power cable at the NUC).
  3. Leave the unit sitting unplugged for at least 15 minutes.
  4. Put everything back together (including restoring the jumper to the normal position if using jumper-based method), power up and use the F2 key to enter BIOS Setup.
  5. In BIOS Setup, use the F9 key to reset the BIOS Configuration and the F10 key to save this configuration and restart the NUC.
  6. Again use the F2 key to re-enter BIOS Setup. Make any changes to the configuration that you normally require and reconfigure the LED for drive R/W display. Use the F10 key to save these changes and exit.
  7. When the BIOS Splash screen is displayed, power off and again disconnect from A/C power for 15 minutes.
  8. Power on and test.

Now, why do I suggest all this? My thought, based upon what I experienced, is that there is a glitch in the process for the BIOS' handoff of the LED configuration to the Embedded Controller (EC, which implements LED control, fan control, etc.). This process is trying to overcome this glitch.

Hope this helps,

...S

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1newNUCuser
Beginner
83 Views

I'm sorry I haven't been able to get back with you until now.  Wow, busy!  I got back into the BIOS and I must have spent an hour looking for the Power State settings and low and behold, I finally found where the setting is.  It was buried in a link that I didn't even see.  My eyes went right past this link so many times since I purchased it, it's unbelievable.  I found the settings to the HDD Activity Light.  Guess what...it now works.  I'm so sorry for my ignorance.  I'm usually pretty good at this stuff but this totally went right past my eyes so many times.  I don't have anything to blame it on but me.  Please accept my apologies. 

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