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Intel(R) DUal Band wirless-AC 3168 and Intel(R) wireless Bluetooth(R) Corrupted

henru0
Beginner
320 Views

About a month ago I downloaded a game called "Speedrunners" that has bricked both of my drivers above, each time I check the status of the applications it say drivers are corrupted, or I may be running low on memory or other resources. (Code 3). I have since deleted the game and have reinstalled the drivers many times, and each time I do, I check the properties tab and see "Device not started, (Netwtw04)".  I was wondering if I could get any help with this as it's exetremly frustrating. 

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3 Replies
David_G_Intel
Moderator
289 Views

Hello henru0


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • Do you remember if this issue happened after a new OS update or Wireless driver update?
  • Is this a laptop or desktop system?
  • Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
  • What OS version are you using?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
  • Were you able to have you wireless connection in a normal/expected performance before?
  • Have tried a roll back to a previous driver version for testing?
  •  Intel® System Support Utility (Intel® SSU) results 
    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save".  


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
247 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
206 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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