Intel(R) Dual Band Wireless-AC 3165 - 5Ghz band discovery

[ATgh]

hi

I have a lenovo V 310 laptop and it seems that it has a Intel(R) Dual Band Wireless-AC 3165 Radio card on it.

I tried to discover some 5 Ghz network around me but I couldn't find anything . should I do something or it just should show all networks from all bands by default?

I have some mikrotik 5 Ghz APs around me but I don't seem to be able to see them ...

laptop OS : windows 10

driver version : 19.50.1.6

driver provider : Microsoft

[idata]

Hello amin137398,

Thank you for joining our Intel ® Community.I would like to gather more information regarding your system. Please provide me with the report that our https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-Best Intel® System Support Utility for Windows* will generate.No personal information is collected. Intel ® is committed to protecting your privacy. See https://www.intel.com/content/www/us/en/privacy/intel-privacy-notice.html Intel's Privacy Notice for further information.Also let us know, is there any other machine on your network experiencing this issue?Is the card able to recognize 2.4 GHz networks?I hope to hear from you soon.Regards,Diego S.

[ATgh]

thanks for your reply

yes it can detect 2.4 Ghz perfectly and there is no problem .

I will provide you with more information about my system soon

[ATgh]

here are the informations the software gathered:

# SSU Scan Information

Scan Info:

Version:"2.5.0.12"

Date:"09/21/2018"

Time:"00:00:06.6192159"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"LENOVO"

BIOS Mode:"UEFI"

BIOS Version/Date:"LENOVO 0ZCN40WW , 07/12/2017 12:00 AM"

CD or DVD:"PLDS DVD-RW DA8AESH"

Embedded Controller Version:"1.28"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz , GenuineIntel"

Secure Boot State:"On"

SMBIOS Version:"2.8"

Sound Card:"Realtek High Definition Audio"

Sound Card:"Intel(R) Display Audio"

System Manufacturer:"LENOVO"

System Model:"80SY"

System SKU:"LENOVO_MT_80SY_BU_idea_FM_Lenovo V310-15ISK"

System Type:"x64-based PC"

- "Memory"

Physical Memory (Available):"1.63 GB"

Physical Memory (Installed):"4 GB"

Physical Memory (Total):"3.73 GB"

- "BANK 0"

Capacity:"4 GB"

Channel:"ChannelA-DIMM0"

Configured Clock Speed:"2133 MHz"

Configured Voltage:"1200 millivolts"

Data Width:"64 bits"

Form Factor:"SODIMM"

Interleave Position:"Not Available"

Manufacturer:"6584"

Maximum Voltage:"Not Available"

Memory Type:"Unknown"

Minimum Voltage:"Not Available"

Part Number:"ATF51264HZ-2G3AZ Z"

Serial Number:"50545272"

Status:"Not Available"

Type:"Synchronous"

- "Motherboard"

Availability:"Running or Full Power"

BIOS:"0ZCN40WW, LENOVO - 0"

Caption:"Motherboard"

Chipset:"Not Available"

Date:"07/12/2017 04:30 AM"

Install Date:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Manufacturer:"LENOVO"

Model:"Not Available"

Part Number:"Not Available"

PNP Device ID:"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Product:"Not Available"

Serial Number:"LR05NNZA"

Status:"OK"

Version:"Not Available"

- "Networking"

Intel ® Network Connections Install Options:"Not Available"

Intel ® Network Connections Version:"Not Available"

Intel ® PROSet/Wireless Software Version:"Not Available"

- "Intel(R) Dual Band Wireless-AC 3165"

Access Point:"10:fe:ed:65:75:18"

Authentication:"WPA2-Personal"

Availability:"Running or Full Power"

- "Caption":"Intel(R) Dual Band Wireless-AC 3165"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+3165"

Channel:"1"

Cipher:"CCMP"

CoInstallers:"Not Available"

Connection Mode:"Profile"

Default IP Gateway:"192.168.1.1"

DHCP Enabled:"Yes"

DHCP Lease Expires:"01/05/1970 02:00 PM"

DHCP Lease Obtained:"01/02/1970 02:00 PM"

DHCP Server:"192.168.1.1"

Driver:"Netwtw04.sys"

Driver Date:"06/01/2017 12:00 AM"

Driver Path:"C:\WINDOWS\system32\drivers\Netwtw04.sys"

Driver Provider:"Microsoft"

Driver Version:"19.50.1.6"

Index:"0003"

INF:"netwtw04.inf"

INF Section:"Install_MPCIEX_GENUIM2_3165_AC_HMC_WINT_64_AC"

Install Date:"Not Available"

Installed:"Yes"

IP Address:"192.168.1.106;fe80::2437:8357:4a84:52d4"

IP Subnet:"255.255.255.0;64"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"09/20/2018 12:08 AM"

Location:"PCI bus 3, device 0, function 0"

MAC Address:"AC:2B:6E:31:58:03"

Manufacturer:"Intel Corporation"

Media Type:

Net Connection ID:"Wi-Fi"

NetCfgInstanceId:"{B21F88CE-14B9-40B5-8A7B-70A6E10FF81B}"

Network Name:"Amin"

Network Type:"Infrastructure"

Number of VLANs:"0"

PNP Device ID:"PCI\VEN_8086&DEV_3166&SUBSYS_42108086&REV_99\AC2B6EFFFF31580300"

Port:"Not Available"

Power Management (Low Power):"Active: Yes, Enable: Yes"

Power Management (Wake On LAN):"Active: Yes, Enable: No"

Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

Power Management Capabilities:"Not Available"

Power Management Supported...

[idata]

Hello amin137398,

Thank you for your response.In this case, please perform a clean install of the latest wireless drivers using the https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html following guideHere are the latest https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=94150 Intel® PROSet/Wireless Software and Drivers for Windows® 10 I hope to hear from you soon. Regards,Diego S.

[ATgh]

clean installed and its working just fine

thanks

[SSimp3]

Hi All,

I have recently put together a gaming pc with a Gigabyte b450 Aorus pro wifi mobo.

This comes with an Intel AC 3165 Dual Band Wifi Card.

Like ATgh, I cannot dicsover 5GHz Networks.

This is an SSU file from my System.

Cheers.