Intel(R) Dual Band Wireless-AC 3168 , speed issue

[Mohd]

Hello ,
I have desktop using windows 10 and it comes with Intel(R) Dual Band Wireless-AC 3168 card . There is huge difference in the wireless speed between my iphone (150Mbps)and my desktop(6 Mbps). I think I have my setting wrong . Note that I have this speed issue only when i use wireless connection.

Your support is highly appreciated.
Regards

[Jean_Intel]

Hello @Mohd

Thank you for posting on the Intel️® communities.

In order to have a better understanding of your issue, please provide me with the following: 

• When did it start to happen?
• Are you having issues with Wifi or Bluetooth or both?
• Is this issue happening at home, office environment or both
• Have you installed any recent software or hardware in your system?
• Do you remember if this issue happened after a new Operating System update or Wireless driver update?
• Create a report using the Intel System Support Utility (Intel SSU)

• Download the Intel SSU here:

https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...?

• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". 

• Click on the menu where it says "Summary" to change to "Detailed View". 

To save your scan, click on "Next", then "Save".

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello @Mohd

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support

[Jean_Intel]

Hello @Mohd

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support