Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
7521 Discussions

Intel(R) Dual Band Wireless-AC 3168 , speed issue

Mohd
Beginner
1,508 Views
Hello ,
I have desktop using windows 10 and it comes with Intel(R) Dual Band Wireless-AC 3168 card . There is huge difference in the wireless speed between my iphone (150Mbps)and my desktop(6 Mbps). I think I have my setting wrong . Note that I have this speed issue only when i use wireless connection.

Your support is highly appreciated.
Regards
0 Kudos
3 Replies
Jean_Intel
Employee
1,488 Views

Hello @Mohd


Thank you for posting on the Intel️® communities.


In order to have a better understanding of your issue, please provide me with the following: 


  • When did it start to happen?
  • Are you having issues with Wifi or Bluetooth or both?
  • Is this issue happening at home, office environment or both
  • Have you installed any recent software or hardware in your system?
  • Do you remember if this issue happened after a new Operating System update or Wireless driver update?
  • Create a report using the Intel System Support Utility (Intel SSU)


• Download the Intel SSU here:

https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?


• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". 

• Click on the menu where it says "Summary" to change to "Detailed View". 

To save your scan, click on "Next", then "Save".


Best regards, 


Jean O.  

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
1,466 Views

Hello @Mohd


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards,


Jean O.

Intel Customer Support


0 Kudos
Jean_Intel
Employee
1,456 Views

Hello @Mohd


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,


Jean O.

Intel Customer Support


0 Kudos
Reply