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Intel(R) Wi-Fi 6 AX201 160MHz Slow Speed over 5Ghz

LucasSoares
Beginner
5,117 Views

Hello,

I have a Intel(R) Wi-Fi 6 AX201 160MHz with 22.20.0.6 driver version on Windows 10 connected in a wifi network of 5Ghz and it download speed is not faster than 25 Mbps. However, when I connect in a 2.4Ghz network the speed goes to 80Mbps.

With others devices the in the same router get 300Mbps indicating that is a problem with the WiFi card.

How could I solve this?

I saw this issue,
https://community.intel.com/t5/Intel-NUCs/Intel-NUC-10i5fnh1-slow-wifi-download-speed-on-5Ghz-wifi6-...

However it give solution to change the router configuration, but sometimes I can not change  the router to make my wifi run better. Futhermore, others devices works properly.

Also I attached my SSU report.

Thaks in advance,

0 Kudos
1 Solution
Alberto_Sykes
Employee
5,058 Views

LucasSoares, Thank you very much for providing that information.


Just to let you know, we recommend to install the Wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.


I looked in Lenovo's web site and the latest Wireless driver they have available is version 22.0.1.1, please try a clean installation of that driver following the instructions in the links below:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-5p-15imh05/dow...

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-io/wireless.html


If the problem persists after that, then once again try a clean installation this time of the Intel® Generic wireless driver version:

https://downloadcenter.intel.com/download/30112/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters


You mentioned the computer is new, if it was purchase less than 30 days ago, then what we recommend to get in contact directly with the place of purchase to verify their warranty options, most of the time they have a 30-day warranty in order to replace the unit since the problem could be related to a hardware defect with a component in the machine.


Was the Router provided by the ISP (Internet Service Provider)? This is in order to check directly with them if there is a firmware update available for you to install it.


Regards,

Albert R.


Intel Customer Support Technician


View solution in original post

5 Replies
Alberto_Sykes
Employee
5,100 Views

LucasSoares, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the Router?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

Which specific Windows* version are you using?

Does the problem happen at home or work environment?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


LucasSoares
Beginner
5,088 Views

Hi,

What is the model of the motherboard? LNVNB161216

If this is a laptop, what is the model of it?  Legion 5P 15IMH05 F

What is the model of the Router? sagemcom -F@ST3895

Is this a new computer? Yes, It's.

Was it working fine before? No.

When did the issue start? -

Did you make any recent hardware/software changes? Nope

The wireless card, did you purchased it separately or did it came installed on the computer? It came with the computer

Which specific Windows* version are you using? Windows 10 Build 19042

Does the problem happen at home or work environment? Both

Alberto_Sykes
Employee
5,059 Views

LucasSoares, Thank you very much for providing that information.


Just to let you know, we recommend to install the Wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.


I looked in Lenovo's web site and the latest Wireless driver they have available is version 22.0.1.1, please try a clean installation of that driver following the instructions in the links below:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-5p-15imh05/dow...

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-io/wireless.html


If the problem persists after that, then once again try a clean installation this time of the Intel® Generic wireless driver version:

https://downloadcenter.intel.com/download/30112/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters


You mentioned the computer is new, if it was purchase less than 30 days ago, then what we recommend to get in contact directly with the place of purchase to verify their warranty options, most of the time they have a 30-day warranty in order to replace the unit since the problem could be related to a hardware defect with a component in the machine.


Was the Router provided by the ISP (Internet Service Provider)? This is in order to check directly with them if there is a firmware update available for you to install it.


Regards,

Albert R.


Intel Customer Support Technician


View solution in original post

LucasSoares
Beginner
5,045 Views

Hi Albert,

Thank you very much for all the support and I am happy because you are right, the manufacture driver solved the problem and it is running fine now.

Regards,
Lucas Soares

Alberto_Sykes
Employee
5,022 Views

Hi LucasSoares, Thank you very much for letting us know those results.


Perfect, excellent, it is great to hear that the problem got fixed after installing the Wireless driver tested and validated by the manufacturer of the computer and now the Wireless connection is working properly.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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