Intel(R) Wi-Fi 6 AX211 160MHz drops Wi-Fi regularly and generates four event viewer logs, Netwtw14

[Bryson]

Good evening,

I am having the same problem as the originator of this thread: https://community.intel.com/t5/Wireless/Intel-R-Wi-Fi-6-AX201-160MHz-drops-Wi-Fi-regularly-and-generates/td-p/1557025/page/2

My wi-fi drops frequently when on 5Ghz, works perfectly on 2.4.  Every time it drops my event logs show the same pile of warnings the previous author was experiencing.  Most notably "The description for Event ID 6062 from source Netwtw14 cannot be found."

I've taken all the recommended steps I can find in the many forums where people describe this issue.  Updated my bios, clean driver install, cold boot, recommended settings, etc.  Nothing works.

Any assistance you can provide would be much appreciated.

Kind regards,

Bryson

[VonM_Intel]

Hello, Bryson.

I appreciate you for patiently waiting. Please be guided that we are seriously initiating a thorough investigation into the issue. To delve deeper into the root cause, we will be reaching out to you via a private email to request additional information that contains confidential details. Please check your registered email.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Bryson.

I appreciate you for patiently waiting. Please be guided that we are seriously initiating a thorough investigation into the issue. To delve deeper into the root cause, we'll be sending you another email regarding additional details that we need to pinpoint the root cause of the issue.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Bryson.

Thank you for patiently waiting. 

To resolve the issue with your AX211 advanced settings, please follow these steps:

1. Change the MIMO Power Save Mode setting from "Auto SMPS (0)" to "No SMPS".
2. If the issue persists, please ensure the following:

• All 8 antennas of your Ignite WiFi Gateway modem are properly connected (4 for 2.4 GHz and 4 for 5 GHz).
• Temporarily disconnect any phone ports.
• Disable WPS (Wi-Fi Protected Setup) on the modem.

Additionally, from the event log indicating that SSID=Mewtwo-5 has shown "Wireless security stopped," please check the following settings on your Ignite WiFi Gateway modem:

• Management Frame Protection
• FIPS Mode settings
• Authentication methods (ensure using Open System, WPA-Personal, or WPA2-Personal as needed)
• Encryption settings (ensure the correct settings are applied)

For further assistance, please consult the Ignite WiFi Gateway modem support for detailed guidance on these settings.

Also, from the SSU log you shared, SSID Mewtwo-5 uses CH157. If you're using the 5 GHz bands, use channels 36, 40, 44, or 48. The laptop directly connects to the modem SSID without using any wireless extender.

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Bryson.

Have you had a chance to review my previous response regarding the troubleshooting steps that might help fix the issue with your AX211? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Bryson]

Good evening Von,

Yesterday I was unable to reply here.  Please see the screenshots I posted here: https://community.intel.com/t5/Wireless/Continuation-of-Previous-Post/td-p/1617568

I see that today I'm able to reply.  Glad that was fixed.

Thank you for your continued assistance,

Bryson

[VonM_Intel]

Hello, Bryson.

Thank you for the update and for sharing the screenshots as well as the link to the other community thread post. Please note that we will continue our discussion in your new thread post to provide further assistance.

Von M.

Intel Customer Support Technician

[Justaguest]

I'm also experiencing the exact same issue with the AX210 160MHz Wifi 6E card. Only started experiencing this issue randomly today; dropouts, slow 5GHz speeds but perfectly fine 2.4GHz speeds. No trouble with ethernet either. This device is the only one affected. No troubleshooting steps work. Did anyone ever find a solution to this problem?

Device PCI\VEN_8086&DEV_2725&SUBSYS_00248086&REV_1A\4&bcc1b65&0&00E2 had a problem starting.

Driver Name: oem56.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw14
Lower Filters:
Upper Filters: vwifibus
Problem: 0x0
Problem Status: 0xC00000E5
------

Device PCI\VEN_8086&DEV_2725&SUBSYS_00248086&REV_1A\4&bcc1b65&0&00E2 had a problem starting.

Driver Name: oem98.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw14
Lower Filters:
Upper Filters: vwifibus
Problem: 0x0
Problem Status: 0xC00000E5

------

The description for Event ID 6062 from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\NDMP18
Intel(R) Wi-Fi 6E AX210 160MHz

The message resource is present but the message was not found in the message table
------

[Bryson]

It ended up being an incompatibility with my modem.  The modem wasn't solely at fault (no other devices were affected, and I tried a variety of computers and handheld devices and gaming consoles), but once I swapped out the modem the problem stopped.

Hope that helps.

Bryson