Intel(R) Wi-Fi 6E AX211 160MHz (Netwtw12) : Network adapter can't find any wifi connections

[Eddguy]

Hello, I recently got a new computer and it's having trouble discovering new networks. Currently it's only able to detect my mobile hotspot and I originally had to set up the computer without internet because it couldn't find any networks. Processor is a 12th Gen Intel(R) Core(TM) i5-12400 2.50 GHz running Windows 11. Looking at event logs show "Device not started (Netwtw 12)"

I've attached images what the 'available networks' looks like on the computer and how it looks like on another computer in the same room. I've also attached the driver I have installed and the I show that the AutoConfig is running.

Wifi search is runningWifi AdapterNew computer search for connections2nd computer search for networks

Looking for any kind of advice on how to get this to work as I've looked at many guides that showed many fixes that didn't work out for me. Thanks!

[Jose_Intel]

Hello @Eddguy

Thank you for posting on the Intel️® communities.

We understand you are trying to connect using the wireless network. Please answer the following:

·      Is that the original adapter that came pre-installed?

·      Is the Bluetooth working properly?

·      Can other devices connect to your home network?

Let’s perform a clean installation of the Wireless driver.

a)   Get the latest system-specific driver from your computer manufacturer support.

b)   Go to Device Manager.

c)   Expand the Network Adapters category.

d)   Right-click your Intel Wireless Adapter and choose to uninstall it.

e)   Make sure to the option to Delete the driver software for this device is selected.

f)    Repeat steps B through E until the option to Delete the driver software for this device is greyed out.

g)   Locate and Right-click the file you downloaded and select the option to Run as administrator.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Eddguy

We hope you are doing fine. 

Were you able to clean install the driver? 

Let us know if you still need assistance by sending the report. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello Eddguy

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.