Intel(R) Wi-Fi 6E AX211 160MHz (Netwtw14) error Event ID 5007

[JakubKlos]

Hi

In my new PC, I have an Intel(R) Wi-Fi 6E AX211 160MHz network card. Every time I am connected to 5GHz wifi and launch the game internet speed drops to near zero. The problem does not occur on 2.4GHz or during normal use, only in games. Also, everything works just fine on an external wifi card. Every time this error happens in system logs I get 4 errors with these two different event data: 

\Device\NDMP1
Intel(R) Wi-Fi 6E AX211 160MHz
0000040002003400000000008F1300C000000000000000000000000000000000000000000000000000000000

\Device\NDMP1
Intel(R) Wi-Fi 6E AX211 160MHz
0000280002005800000000008A1300C000000000000000000000000000000000000000000000000066000020070000000400000000000001D2C14A8000000000D2C14A80D2C14A80000000006E824880

with IDs 5007, 5005, 5002, 5005.

I have the newest available drivers (23.60.1.2). I tried replacing the motherboard and reinstalling Windows a couple of times, and I have installed drivers from the motherboard-produced website and the newest ones. Error is very consistent and happens every single time. Also, I have updated the bios to the newest version.

I am out of ideas and hoping for some help.

[RobbieR_Intel]

Hello JakubKlos,

Thank you for reaching out and providing detailed information about the issue you're experiencing with your Intel(R) Wi-Fi 6E AX211 network card. I understand how frustrating this must be and is here to help you resolve it.

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

To assist you further and diagnose the issue more accurately, we need some additional information.

• What is the make and model of your Wi-Fi Router?
• Is your PC connected to any other network devices, such as range extenders or mesh systems?
• Does this issue occur with all games or specific ones?
• Are there other devices connected to the same network that experience similar issues during gaming or high-bandwidth activities?
• Did you make recent changes to the system?

We look forward for your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello JakubKlos,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello JakubKlos,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician