Intel(R) Wi-Fi 6E AX211 160MHz keeps disconnecting

[Ezz]

Laptop keeps disconnecting from WIFI and dropping the connection every few minutes and some times every few seconds , event viewer is filled with event ID 7021 and Netwtw14, I have the latest driver version of 23.50.0.6 and tried many fixes that came up in topics written on this site but nothing worked.

Laptop is HP Pavilion x360 Corei7.

[VonM_Intel]

Hi, Ezz.

Thank you for posting in our Community.

The frequent WiFi disconnections and recurring Event ID 7021 and Netwtw14 errors in the event viewer suggest a deeper underlying problem. Despite your efforts, including updating to the latest driver version and trying various online fixes, the issue persists. Please note that as this is an OEM (HP Pavilion x360) device, our support may be limited, as we are not familiar with the specific technology, settings, customizations, drivers, and features that HP has implemented in your system. Nonetheless, I'll do my best to assist you with your concern.

You mentioned attempting various solutions found in discussions on this site, but none were effective. I'm interested in knowing the troubleshooting steps you tried besides updating to the latest driver version. Did any of these steps lead to temporary improvements?

Additionally, could you provide more details about the Event ID 7021 and Netwtw14 errors in the event viewer? Are there any additional error codes or messages associated with these events? Lastly, are other devices connected to the same WiFi network experiencing similar disconnection issues, or is it isolated to your HP Pavilion x360 laptop? This information will help us narrow down the problem more accurately.

Moreover, You've shared your WLAN module model and driver version, but I lack adequate details regarding your hardware and software setup to provide assistance. Please generate and run the SSU report so I can examine crucial information like the OS build number, system errors, etc.

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[NormanS_Intel]

Hello Ezz,

I wanted to check if you had the chance to review the questions we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Ezz, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer