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Intel(R) Wi-Fi 6E AX211 160MHz

Empress
Beginner
1,221 Views

Hi, my Intel(R) Wi-Fi 6E AX211 160MHz just stopped working on my 3 month old Lenovo Yoga laptop. The device status is saying it cannot start and has a code 10 error.

Please can you advise how to fix this?

 

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AlHill
Super User
1,209 Views

Only 3 months old tells me that it is still under warranty.  Contact Lenovo for support or replacement.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Empress
Beginner
1,203 Views

Thanks AlHill,

 

I rolled back the driver and it is now working but I should be able to utilise updated drivers without them throwing up errors and stopping them from functioning so I'm not sure if it's a problem with the laptop  per say, and whether Lenovo would consider this meriting a replacement laptop.

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AlHill
Super User
1,197 Views

In a perfect world, you "should" be able to update the driver.  But, the drivers are not perfect, nor do we know what restrictions or customizations Lenovo may have done.  Also, if the driver was working, why update it?  What feature or improvement did the neew driver have that you needed?  Or, did you simply want to have the "latest"?

 

Now, back to your original post, you never said that an update caused the problem.  You said that it just stopped working.   Now, the story is different. 

 

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Empress
Beginner
1,195 Views

Hi AlHill,

 

Thanks for responding.

I didn't actually update anything. I simply shut down my laptop on Friday and when restarting this morning could not connect to the wifii. There are the periodic windows updates which occur so my assumption was that this may have had something to do with it. The fact that I was given the option to roll back the driver was what led me to believe that at some point an update had been initiated. When this occurred, however, is unknown to me. 

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AlHill
Super User
1,194 Views

If you are using Intel DSA, you might have been updated that way.  However, more likely is via windows update, but you would have had to select the optional updates.

 

I am glad you had the option to rollback. 

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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