Hello MSB1,
Thank you for posting in Intel Communities.
I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information here:
1) Is your system a desktop PC or a laptop device?
2) Is this the wireless adapter came pre-installed in your system, or have you changed/installed a new adapter recently?
3) Is this a newly purchased device with an out-of-the-box issue or has it previously worked before it stopped working?
- If previously worked, what were the changes made before the issue started?
4) Can you describe briefly when you say it is "not working"?
- Are you getting any error message?
- Not able to see any wireless networks.
- Can see available networks but not able to connect.
- Others: (Please explain briefly)
5) Are you having issues on Wi-Fi or Bluetooth or both?
6) Is this issue happening at home, office environment or both?
Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
- Scan: Check the box Everything.
- Click Scan.
- Review: When finished scanning, click Next.
- Click Save. *Attach the SSU log file as you reply.
I look forward to your response.
Best regards,
JeanetteC.
Intel® Customer Support Technician
