Intel(R) Wifi 6 AX201 stops working and constantly requires network resets

[kabeyo]

For the past 6 months I keep getting disconnected from the wifi all day long. I just moved and upgraded Verizon modems so I thought the problem would go away but it continues.

I have to keep restarting my laptop or repeatedly re-enable the driver. Please help. I can't work this way. As a freelancer I'm expected to do some things very quickly and this is stopping me from doing my job.

BaseBoard Manufacturer LENOVO
BIOS Mode UEFI
BIOS Version/Date LENOVO E9CN64WW(V4.09) , 02/11/2022 12:00 AM
CD or DVD Not Available
Embedded Controller Version 4.64
Platform Role Mobile
Processor Intel(R) Core(TM) i9-10980HK CPU @ 2.40GHz , GenuineIntel
Secure Boot State Off
SMBIOS Version 3.2
Sound Card NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Sound Card Realtek High Definition Audio(SST)
Sound Card Intel(R) Display Audio
Sound Card NVIDIA High Definition Audio
System Manufacturer LENOVO
System Model 81YT
System SKU LENOVO_MT_81YT_BU_idea_FM_Legion 7 15IMH05
System Type x64-based PC

Access Point 78:67:0e:35:b0:02
Authentication WPA2-Personal
Availability Running or Full Power
Caption Intel(R) Wi-Fi 6 AX201 160MHz http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX201+160MHz
Channel 149
Cipher CCMP
CoInstallers Not Available
Connection Mode Profile
DHCP Enabled Yes
DHCP Lease Expires 11/18/2023 11:33 PM
DHCP Lease Obtained 11/17/2023 11:33 PM
DHCP Server 192.168.1.1
Driver Netwtw10.sys
Driver Date 05/27/2021 12:00 AM
Driver Path C:\Windows\system32\drivers\Netwtw10.sys
Driver Provider Intel
Driver Version 22.60.0.6
Index 0003
INF oem124.inf
INF Section Install_GEN_QSR_HrP_201_AX_2x2_WinT
Install Date Not Available
Installed Yes
Last Error Code Not Available
Last Error Code Description Not Available
Last Reset 11/17/2023 09:01 AM
Location PCI bus 0, device 20, function 3
MAC Address 98:8D:46:C3:98:53
Manufacturer Intel Corporation
Net Connection ID Wi-Fi
NetCfgInstanceId {078504B1-86B1-4EA4-8CEF-ECE2CCBF1C83}
Network Name Verizon_NVWQ9Q
Network Type Infrastructure
PNP Device ID PCI\VEN_8086&DEV_06F0&SUBSYS_00748086&REV_00\3&11583659&1&A3
Port Not Available
Power Management (Low Power) Active: Yes, Enable: Yes
Power Management (Wake On LAN) Active: Yes, Enable: No
Power Management (Wake on Magic Packet) Active: Yes, EnableWakeOnMagicPacketOnly: No
Power Management Capabilities Not Available
Power Management Supported No
Product Type Intel(R) Wi-Fi 6 AX201 160MHz

[IsaacQ_Intel]

Hello @kabeyo

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

2.      How often does the disconnection occur?

3.      Is the problem specific to your laptop?

4.      What is the consistency of the Wi-Fi signal strength?

5.      Can you provide details about the upgraded modem and router?

6.      Have you updated the Wi-Fi driver on your laptop?

7.      Are there any error messages associated with the disconnections?

8.      Did the issues start after the move or modem upgrade?

9.      Have you contacted your ISP about the problem?

10.  Can you test the laptop on a different Wi-Fi network?

11.  Have you reviewed and adjusted any advanced Wi-Fi or power settings on your laptop?

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[kabeyo]

1.      Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
I haven't made any changes. I bought it directly from Lenovo. I worked at 3 or 4 different offices in the past couple of years, but not in the last year.

2.      How often does the disconnection occur? Everyday. If I walk away from my computer for a few hours. Definitely any time after it has entered sleep mode. I wake up computer, see it's not connected to wifi and try to connect, it will never work-- I always have to do Device Manager fix.

3.      Is the problem specific to your laptop? Yes. Ipad, apple tv, cell phone, other people's laptops are fine.

4.      What is the consistency of the Wi-Fi signal strength? Perfect on my other devices. [as I mentioned at had identical problem at my previous house with different modem]

5.      Can you provide details about the upgraded modem and router? Verizon modem SKU CR1000A

6.      Have you updated the Wi-Fi driver on your laptop? It says its up to date.

7.      Are there any error messages associated with the disconnections? No, it just won't connect. It tries to.

8.      Did the issues start after the move or modem upgrade? No, I had the identical problem, every day, at my previous house and with a previous modem. The previous modem was an old Verizon modem. My biggest fear (nightmare) is that when I get a gig (I travel with my computer but not my modem) I still have this problem and this will be extremely bad for my career.

9.      Have you contacted your ISP about the problem? I did before but now it can not be denied that all of my non-intel devices perform flawlessly. Also, it appears that this will ALWAYS fix the problem 1) I go to Device Manager; 2) Uninstall Intel (R) Wifi 6 AX201 160MHz; 3) "Scan for hardware changes". Then I can connect. This fix takes too much time and I am afraid that someday it won't work since I'm not really figuring out the problem.

10.  Can you test the laptop on a different Wi-Fi network? I did one time and it had the same problem.

11.  Have you reviewed and adjusted any advanced Wi-Fi or power settings on your laptop? Yes, they are not the issue.

[kabeyo]

SSU Info

[IsaacQ_Intel]

Hello @kabeyo

Thank you for sharing the information.

We will now review the details internally. Once we have completed our assessment, we will provide you with further updates.

We appreciate your patience.

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello @kabeyo

Thank you for sharing the information.

Please try the following troubleshooting steps:

• Update the BIOS, for this we recommend checking with the OEM (Lenovo) to get the proper support for this step.
• Clean install with the latest generic driver 22.250.1.
• Make sure the router has the latest firmware.
• Try the following Recommended Settings for 802.11ax Connectivity.

Once you finished all the troubleshooting let us know the results.

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello kabeyo,

We hope you are doing fine.

Were you able to check the previous post?

Please try the following troubleshooting steps:

• Update the BIOS, for this we recommend checking with the OEM (Lenovo) to get the proper support for this step.
• Clean install with the latest generic driver 22.250.1.
• Make sure the router has the latest firmware.
• Try the following Recommended Settings for 802.11ax Connectivity.

Let us know if you still need assistance. Otherwise, the thread will be closed.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello kabeyo,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.

[TheWhiteRabbit]

Hi kabeyo,

I have the EXACT same problem.

I invested about 10+ hours in al kind of solutions/troubleshooters.

But i have found the solution with a youtubevideo from Aarohan TechSol

Press >start > type in CMD > execute as ADMINISTRATOR

Past in one of these commands 1 at the time and enter:

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig /flushdns

ipconfig /release

ipconfig /renew

After all 6 commands are done. UNPLUG the power if you have a laptop. (YES this is silly, but important)

Turn computer off. Wait 10 seconds and start. Wifi should be working again.

It does not work for long dho. PLEASE Intell Fix this! I have a Dell G15 with windows 11