Intel(R) Wireless-AC 9560 160MHz

[Jason70]

Hello,

After the latest windows 11 update I can no longer use the 5G network in my home network. The 2.4GHz network works but when I switch to the 5G network it no longer works. 

When connected to the 5GHz network there is no network connectivity, no Google or webpages etc

Is this a known issue and is there something I can do to fix it?

Thanks

[DeancR_Intel]

Hi Jason70,

Thank you for posting in the Community!

Please share some details more about the issue:

What is the symptom of the issue?

Have tried a roll back to a previous driver version for testing?

Is this a laptop or a desktop?

Is this issue happening at home, office environment or both?

Have you checked if this issue happens on different networks?

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Jason70,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Jason70,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[cre_rafael]

O adaptador de rede simplesmente parou de funcionar e apresenta o erro (O Windows interrompeu este dispositivo porque encontrou problemas. (Código 43), já atualizei para o drive mais recente da Intel e até mesmo voltei para o driver antigo, reinstalei o sistema operacional por completo e mesmo assim não funcionou, não sei mais o que fazer para que o mesmo volte a operar.

Intel(R) Wireless-AC 9560 160MHz 
Versão do driver: 23.120.0.3 / Data: 06/02/2025

DETALHES DO ERRO
O Windows interrompeu este dispositivo porque encontrou problemas. (Código 43)

O dispositivo PCI\VEN_8086&DEV_51F0&SUBSYS_00348086&REV_01\3&11583659&0&A3 teve um problema ao iniciar.

Nome do Driver: oem80.inf
Guid da Classe: {4d36e972-e325-11ce-bfc1-08002be10318}
Serviço: Netwtw10
Filtros Inferiores:
Filtros Superiores: vwifibus
Problema: 0xA
Status do Problema: 0xC0000001

SAMSUNG GALAXY BOOK 2 - I5 / Iris XE (2024)

Agradeço se alguém puder me ajudar