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Intel(R) Wireless-AC 9560 frequently gives error code 10 and recently has disappeared entirely

RJB
Beginner
226 Views

This is the 3rd time the Intel(R) Wireless-AC 9560 has stopped working on me. This time after uninstalling and reinstalling multiple times and checking other drivers I was unable to fix it. The driver has completely disappeared and been replaced in my device manager with "Intel(R) Wireless-AC 9560 #2". I downloaded intel driver and support and it recognizes that the driver needs fixed but every time I hit install, it says it is installed and then when it checks system after you hit finish it tells me to install it again creating an infinite loop. I was hopping for assistance to first be able to reinstate this driver granting me wireless access and to second prevent this from happening a 4th time. Thank you

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3 Replies
Alberto_Sykes
Employee
187 Views

RJB, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the Router?

Is this a new computer?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed in the computer?

Which Windows* version are you using?

Does the problem happen at home or work environment?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
174 Views

Hello RJB, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
164 Views

Hello RJB, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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