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Intel(R) wireless-AC 9560 160 Mhz

datttebayo
Beginner
4,538 Views

У меня внезапно перестал включаться Wi-Fi , я обновлял драйвера и это не помогло, вернуть старую версию драйверов тоже не получается, в чем может быть проблема?
я покупал ноутбук 5 месяцев назад это очень маленький срок, я им очень мало пользуюсь но уже имею такие проблемы, и сам ноутбук не из дешевых.


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6 Replies
AndrewG_Intel
Employee
4,515 Views

Hello @datttebayo

Thank you for posting on the Intel® communities.

Пожалуйста, имейте в информации, что я могу поддерживать вас только на английском языке. Я использовал инструмент веб-перевода для перевода этого ответа, поэтому, возможно, существует некорректный перевод.

 

In order to check this further could you please provide or confirm the following details?

 

1- We understand that the issue is that you are not able to turn on the WiFi and the device is showing error code 10 in Windows® Device Manager. Is this correct? Could you please elaborate more regarding the issue?

2- Are you having issues with Wi-Fi only or also with Bluetooth (both)?

3- Do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?

4- Is the Intel® Wireless-AC 9560 the original wireless adapter that came pre-installed in your system or did you integrate/replace it on the computer?

 

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.
  • To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

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datttebayo
Beginner
4,485 Views

Да, у меня тоже есть проблемы с Bluetooth.
Intel® Wireless-AC 9560 - Оригинальный беспроводной адаптер
Когда у меня возникли проблемы с беспроводным адаптером, я обновил драйверы, но это не помогло

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AndrewG_Intel
Employee
4,453 Views

Hello datttebayo

Thank you for your response.

 

Since the device is reporting a Code 10 error, we recommend following the steps and recommendations in this guide:

Code 10 Error in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices

 

One of the processes recommended in the guide is to perform a Clean Installation of the Wireless and Bluetooth drivers. For this, we recommend test using your computer manufacturer (OEM) drivers from MSI*: (Intel BlueTooth Driver 21.50.1.1 and Intel Wireless LAN Driver 21.50.1.1). Here is the download link from MSI*: https://www.msi.com/Laptop/support/GF65-Thin-9SEXR#down-driver&Win10%2064

 

If you still get the error after re-installing these, then try the Intel Generic drivers for Bluetooth or Wireless adapters:

 

We hope this helps.

Best regards,

Andrew G.

Intel Customer Support Technician

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datttebayo
Beginner
4,439 Views

спасибо, вы помогли решить мою проблему)))

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AndrewG_Intel
Employee
4,422 Views

Hello datttebayo

Thank you for your response. We understand that the steps provided helped to solve the problem, we are glad to know that.

For any other inquiries, please don't hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
4,402 Views

Hello datttebayo

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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