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Hi Shaynn,
Apologies for the delay in my response.
I understand that you have a laptop. I highly suggest downloading the drivers on your OEM website.
We supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.
Here's the link for the list of the manufacturer:
System Manufacturers (intel.com)
Once done downloading the drivers to your OEM, I recommend doing clean install of the wireless driver. To help you with this, here's the link for reference:
Clean Installation of Wireless Drivers (intel.com)
Let us know if this works and if you have any questions.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi Shaynn,
I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi Shaynn,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Dean R.
Intel Customer Support Technician

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