Intel Wi-Fi 6 AX201 160 MHz issue

[ax201_user]

Hi,

The WiFi card works for a day or so (jus' a few mins/hours sometimes), only when the card is uninstalled and system restarted followed by an driver update.

I have followed all the steps in the post, https://community.intel.com/t5/Wireless/Wifi-driver-AX201-not-working/m-p/1377626 , as said earlier this solved the problem only for a day or so.

And, recently when i tried to update the WiFi driver downloaded from https://www.intel.com/content/www/us/en/download/19351 , got this error,

Answering Scott's questions as suggested in https://community.intel.com/t5/Wireless/Wifi-driver-AX201-not-working/m-p/1377626

• Did you install the Chipset Device Software package before any other Intel driver packages? - YES
• Have you tried following the process that I laid out above? - YES
• What is the architecture of your system? Laptop? Desktop? - Laptop

Thanks,

[Steven_Intel]

Hello ax201_user,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel wireless card. I will be glad to help you.

In order to better assist you, please provide the following information:

• Is the wireless card pre-installed or have you recently added it to your laptop?
• Did the issue start after any hardware change or driver/OS update?

Best regards,

Steven G.

Intel Customer Support Technician.

[ax201_user]

Hi Steven,

1) The wireless card came pre-installed with the laptop, worked well for about 14 months with no issues.

2) No hardware changes made / driver update was not done /  not sure if the problem started with an OS update.

Thanks,

[Steven_Intel]

Thank you for the information provided.

If you have already followed all the steps on the article Code 10 or Code 43 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices (https://www.intel.com/content/www/us/en/support/articles/000031150/wireless/wireless-software.html), our best recommendation is to contact the laptop manufacturer (OEM), as it we cannot discard a hardware issue.

Contact OEM: https://www.intel.com/content/www/us/en/support/contact-intel.html?tab=system-manufacturers

If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.