Intel Wi-Fi 6 AX201 stops functioning

[Tortorilla]

Hello. We've got several Lenovo-laptops with Intel Wi-Fi 6 AX201, and we're having some problems with this wifi card as it simply stops functioning. It gives error code 43 in device manager. The solution is to either reinstall the driver in Windows or reset the laptop-battery through BIOS. Neither is viable solutions for our users.

The problem is recurring. If it happened once it'll happen again. We've tried to update the drivers, update the BIOS, etc. but the issue persists (we got it working, but then it happens again after a while).

Any suggestions as to what we can do with this? Thanks.

[ACarmona_Intel · Accepted solution]

Hello Tortorilla,

Thank you for posting in our communities.

Please follow the troubleshooting steps outlined in the links below, or you may also share the following links with your customers.

And if the issue still persists, please let us know. 

• How to Perform a Cold Reboot for Laptops and Desktops Equipped with Intel Bluetooth® or Wireless (Wi-Fi) Devices
• Codes 10, 22, 28, 31, 43, or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices
• Intel Wireless Card Not Working and Not Detected in Device Manager

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Tortorilla,

We are checking in with you on the Intel Wi-Fi 6 AX201 issue to see if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any. 

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Tortorilla,

We are checking in with you on the Wi-Fi 6 AX201 issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[windows_guru]

I have an AX201 in a Lenovo T14 and I am eyeing a BE200 which I am hoping will cure the problem of dodgy performance.

Not sure why the AX201 has such a poor track record

[ACarmona_Intel]

Hello Windows_guru,

Thank you for posting in our Intel communities.

Please file a new case so that we can appropriately support you.

Intel Support: https://www.intel.com/content/www/us/en/support.html


Thank you for your understanding, and have a great day ahead.


Best regards,
Carmona A.
Intel Customer Support Technician

[ACarmona_Intel]

Hello Tortorilla,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician