Intel® Wi-Fi 6E AX210 160MHz disconnects randomly.

[FilipCrusader]

Title. Gigabyte B650 mobo, newest drivers, my downloads go up to 6,6 MB/s, then they slowly drop to 0 (Internet is disconnected at this point), then after a while its back, rises to 6,6, and drops again.

And it just keeps happening.

Can't even download Steam games normally. Anybody knows how to fix that? It's a new PC, not Internet problem. Windows 11. I need help.

[FilipCrusader]

This is how it looks like.

[FilipCrusader]

[VonM_Intel]

Hi, FilipCrusader.

Thank you for posting in our Community. The Intel® Wi-Fi 6E AX210 may experience random disconnections, particularly when operating on the 160MHz band. Could you let me know if there are any specific error messages, warnings, or yellow exclamation marks in the Device Manager? How about troubleshooting steps? If you've already tried any solutions before contacting us, please share those details to avoid repeating any unnecessary steps. Have you attempted any troubleshooting steps, such as resetting your network settings or using a wired Ethernet connection? This information will help me better diagnose the issue.

Additionally, while knowing your motherboard model and operating system is helpful, more information about your system configuration would be beneficial. Please run the Intel System Support Utility (SSU) and share the report with me. This will allow me to check details like the OS build, driver version, and any system-level errors.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[FilipCrusader]

Good morning!
I will send you the SSU later when I will can send it! I'm coming back home! Homecoming!
By the way, I'm on an outdated version of my mobo software, because for private reasons I had to reset my PC!
Of course the reset didn't help, and it wasn't supposed to help, I reset for other reasons!
Anyway, I already know that both the latest version of the software and the older one do not work very well.
I will update it when I will get home and send you that Intel stuff test.

There were no warnings, AND I tried setting Mobile Agression (or something like that, I'm not sure, English is my second language, sorry!) to 2. It worked, for a while, but the internet is still disconnecting randomly.
And I can't use wired connection, I really would like to, and if I could, I wouldn't have these problems probably.
Thanks for your help for now!
I promise to send that test when I'll get home!

[FilipCrusader]

this is it sir

[VonM_Intel]

Hello, FilipCrusader.

I appreciate the details you’ve shared. It’s helpful to know that you’ve tested both the latest and older versions of your motherboard software and that the issue persists. Regarding the Mobile Aggressiveness setting, it’s good to hear that adjusting it to 2 provided temporary improvement. I’ll look into whether there are any additional tweaks that could help stabilize the connection.

I noticed in the SSU logs you provided that the installed version is 23.120.0.3. I'm curious about how you installed it and where you downloaded the wireless driver for your Intel® Wi-Fi 6E AX210 160MHz. I highly recommend downloading and installing the Intel Wireless driver version to this link. Next is to verify that the channel your access point or wireless router is using isn't overlapping or being used by another nearby access point. Try to change the setting from Auto SMPS to No SMPS. 

Recommended Channels:

• For the 2.4 GHz band, use only channels 1, 6, or 11.
• For the 5 GHz band, use channels 36, 40, 44, or 48.

You may visit our link here, Intel® Wireless Adapter Keeps Disconnecting from the Network for more additional troubleshooting steps.

Let me know if the issue is still the same.

Best regards,

Von M.

Intel Customer Support Technician

[FilipCrusader]

I will do this when I will get home, thanks!

[VonM_Intel]

Hello, FilipCrusader.

Sure thing! Take your time, and feel free to reach out if you need any assistance once you're home.

Have a great day!

Best regards,

Von M.

Intel Customer Support Technician

[FilipCrusader]

Hello, right now its about 5-6,6 MB most of time, I don't really know why - but after the factory reset it seems my connection is better. 

And yes, I have set Auto SMPS to No SMPS the day I ecountered the problem. Should I try to update any driver or something if its working now? Could it just fix itself? I dont really want to do anything reckless, I'm afraid that it will go back to disconnecting. I mean, just yesterday it was disconnecting, now it is not.

Don't really know if I should do anything, I would want your advice on this

[VonM_Intel]

Hello, FilipCrusader.

I see your question and I'll get back to you as soon as possible.

Best regards,

Von M.

Intel Customer Support Technician

[FilipCrusader]

The issues are back It was good yesterday, for like a hour, and then it was disconnecting again.

[FilipCrusader]

The issues are back even harder. Every 2 minutes Steam disconnects and I have 200 ping when playing cs2.

[VonM_Intel]

Hello, FilipCrusader.

Thank you for your continued patience while I work on troubleshooting the issue. Upon reviewing the case, it appears the issue persists even after performing a factory reset. To assist you further, please refer to the following articles and try the recommended steps:

• How To Optimize the Wireless Network Performance When Using Intel® Wireless Adapters
• Slow Wi-Fi Download Speeds on Device Running on Windows 11*
• Recommended Settings for 802.11ax Connectivity

In addition, I’d appreciate it if you could answer the following questions to help me narrow down the cause of the issue:

1. Is the wireless disconnection and slow speed happening only with a specific access point/router/modem?
2. Have you tried connecting to a different access point/router/modem to isolate the problem?
3. When did the issue begin, and was everything working fine before that?
4. I’ve also checked the motherboard specifications, and it appears the wireless card is preinstalled. Please try downloading the OEM driver version 23.120.0.3 from the motherboard’s official website.
5. If the issue persists, you can download the generic driver version 23.120.0.3 from our website as well.

While both the OEM and generic drivers are the same version (23.120.0.3), the difference lies in the fact that the OEM driver is provided by the manufacturer and specifically tailored for your system, while the generic driver is provided directly by us and may not have manufacturer-specific optimizations. In line with that, OEM (Original equipment manufacturer), sells and supports computer systems based on Intel® technology. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Please let me know if the issue continues after following these steps, and I’ll explore further solutions.

Best regards,

Von M.

Intel Customer Support Technician

[FilipCrusader]

Now its stable but very slow, about 3,3 MB/S. Any way to speeden it up? Its unusable. I clicked reply one time and it opened three reply windows. I downloaded OEM. And generic version didnt help when I installed it earlier...

1. Is the wireless disconnection and slow speed happening only with a specific access point/router/modem?
   I cant check that, I only have one router, but other devices seem to work fine. Except my phone sometimes bugs out too, but its nowhere near as frequent as on this PC.
   
   
   
2. Have you tried connecting to a different access point/router/modem to isolate the problem?
   I cant. I dont have another router/modem or acces point.
   
   
3. When did the issue begin, and was everything working fine before that?
   After buying a new PC. On my old laptop, it worked fine, it was disconnecting SOMETIMES, which got me thinking that maybe its the wifi problem, but it disconnected maybe one time a week, not every few minutes.
   
   
4. OEM did help (I think, it was too small time to tell) but its slow no.

[VonM_Intel]

Hello, FilipCrusader.

Thank you so much for the detailed update. I’m happy to hear that things are stable now, but I can definitely understand how frustrating the slow speeds and the issue with multiple reply windows opening can be. Since the problem started after you got the new PC and your old laptop had only occasional connectivity issues, it seems like it could be related to the Wi-Fi settings or drivers on the new PC. I know you’ve already tried both OEM and generic drivers, but the slow speeds are still there. In the meantime, let me look into some additional steps we can take to improve the connection. I’ll keep you updated as soon as I have more information.

Best regards,

Von M.

Intel Customer Support Technician

[FilipCrusader]

Sorry for late answer but I just got an email! It didn't notify me before! So sorry!
Internet disconnects again, every few minutes! I don't know what to do at this point.

[VonM_Intel]

Hello, FilipCrusader.

No problem at all, and thank you for your response. I apologize for the continued issues you're experiencing with your internet connection.

To help resolve this, I recommend checking and adjusting the following settings:

• For 802.11ax, please refer to this Intel support article.
• For 802.11ac, please refer to this Intel support article.

Let me know if you need any additional assistance

Best regards,

Von M.

Intel Customer Support Technician

[FilipCrusader]

im having these settings since the start sir

[VonM_Intel]

Hello, FilipCrusader.

I see. Since the issue is still persists, after trying these settings, I recommend contacting your OEM or point of purchase (POP) for further assistance. Additionally, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician