Wireless
Issues related to Intel® Wireless Adapters and technologies
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Intel Wifi 6 AX201 160 MHZ stopped working

TobanM
Beginner
4,890 Views

Hello, I have a new Microsoft Surface laptop (Microsoft Surface 3 13.5" Touchscreen Laptop - Matte Black (Intel Core i7-1065G7/256GB SSD/16GB RAM) less than a year old and last Sunday, the intel wifi card (Intel Wifi 6 AX201 160 MHZ) randomly stopped working. 

 

The wifi tab in my settings has disappeared and I've had to use a lan cable to connect online.

 

I see other users have been having a similar issue and it hasn't been resolved and I've been hoping a driver update will be available soon. But in the meantime, thought I'd post anyway in the event there is something else going on.

 

I've posted 2 screenshots here, the driver error message and code:

"Windows has stopped this device because it has reported problems. (Code 43)"

 

and my system specs. I've tried about everything on my own from Googling and tried the suggestions here: https://community.intel.com/t5/Wireless/WiFi-intel-WiFi-6-ax201-160MHz-status-not-operational/m-p/12... with Windows 10. I even tried updating to Windows 11 to see if that would help.

 

However, if there is a technician that can help me here would be greatly appreciated.

 

Toban

0 Kudos
10 Replies
JosueO_Intel
Moderator
4,872 Views

Hello TobanM,



Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Does the issue also happen when using Bluetooth?
  2. Have you tried using the drivers provided by Microsoft? 
  3. Were any changes performed recently to the system?
  4. Is the Intel® Wi-Fi 6 AX201 the original wireless adapter of the system?
  5. Did you upgrade to Windows* 11 by performing a clean install of the OS?


Please download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.



Regards, 

Josue O.  

Intel Customer Support Technician


TobanM
Beginner
4,864 Views

Hi Josue!

Thanks for helping me.

 

1. The bluetooth function still appears and still works. I am able to turn it on and off.

2. I did a network reset, would that have put them back to the Microsoft drivers? If yes, I tried that and still didn't work.

3. No changes done recently to the system (that I am aware of).

4. It is! I have not changed anything there.

5. I upgraded via windows updates, not sure if that is a clean install.

 

I attached the report here.

 

Thanks again for your help!

bfamily9
Beginner
3,707 Views

I have the same issue. My Intel wi-fi 6AX201 160 MHZ network adapter stopped working perhaps 11/30/2021.  Here is the result of my scan:

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"01/18/2022"
Time:"00:00:15.1447718"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Dell Inc."
BIOS Mode:"Legacy"
BIOS Version/Date:"Dell Inc. 1.14.0 , 12/08/2021 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.2"
Sound Card:"Realtek Audio"
Sound Card:"Intel® Smart Sound Technology (Intel® SST)"
Sound Card:"Intel(R) Display Audio"
System Manufacturer:"Dell Inc."
System Model:"Inspiron 7391 2n1"
System SKU:"0960"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"27.20.100.9664"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem19.inf,iCML_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"05/31/2021 05:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"27.20.100.9664"
INF:"oem19.inf"
INF Section:"iCML_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_9B41&SUBSYS_09601028&REV_02\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"48 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "Memory"
Physical Memory (Available):"2.42 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.79 GB"
- "BANK 0"
Capacity:"4 GB"
Channel:"Motherboard"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"Unknown"
Interleave Position:"Not Available"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K4E6E3 4EC-EGCG"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 2"
Capacity:"4 GB"
Channel:"Motherboard"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"Unknown"
Interleave Position:"Not Available"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K4E6E3 4EC-EGCG"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"1.14.0, DELL - 20170001"
Caption:"Motherboard"
- "Chipset":"Intel(R)"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword="
Date:"12/07/2021 04:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Dell Inc."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"0070P2"
Serial Number:"/528RFW2/CNWSC009B402CU/"
Status:"OK"
Version:"A00"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter"
Availability:"Running or Full Power"
Caption:"ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.1.254;fe80::aa97:cdff:fe7f:7130"
DHCP Enabled:"Yes"
DHCP Lease Expires:"01/19/2022 08:39 PM"
DHCP Lease Obtained:"01/18/2022 08:39 PM"
DHCP Server:"192.168.1.254"
Driver:"ax88179_178a.sys"
Driver Date:"09/23/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\netax88179_178a.inf_amd64_6b0008355906b61f\ax88179_178a.sys"
Driver Provider:"ASIX"
Driver Version:"2.20.1.0"
Index:"0010"
INF:"oem138.inf"
INF Section:"AX88179.Ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.73;fe80::fd88:3dc3:e8ee:e5fe;2600:1700:1154:2130:3a:ecf0:8ca3:2c86;2600:1700:1154:2130:fd88:3dc3:e8ee:e5fe;2600:1700:1154:2130::32"
IP Subnet:"255.255.255.0;64;128;64;128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/18/2022 07:50 PM"
Location:"Port_#0001.Hub_#0004"
MAC Address:"00:0E:C6:5F:C7:FD"
Manufacturer:"ASIX"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{C0AB43B7-0206-40DD-99FD-FAFF5749B148}"
Number of VLANs:"0"
PNP Device ID:"USB\VID_0B95&PID_1790\00000EC65FC7FD"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter"
Service Name:"AX88179"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*EEE:Energy-Efficient Ethernet:"Enabled (1)"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*LsoV1IPv4:Large Send Offload Version 1:"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enable (3)"
*SelectiveSuspend:SelectiveSuspend:"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*SSIdleTimeout:SSIdleTimeout:"60 (60)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
AutoDetach:AutoDetach:"Use EEPROM Setting (2)"
GreenEthernet:Green Ethernet:"Disabled (0)"
IMR:Interrupt Moderation Rate:"Middle (2)"
JumboPacket:JumboPacket:"Disabled (0)"
MaskTimer:Mask WakeUp Event Timer:"8 seconds (2)"
WakeOnLinkChange:Wake on link change:"Disabled (0)"
WolLinkSpeed:WOL Link Power Saving:"Enabled (1)"
- "Intel(R) Wi-Fi 6 AX201 160MHz"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX201 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX201+160MHz"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Netwtw10.sys"
Driver Date:"10/20/2020 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"22.10.0.7"
ETrackID:"Not Available"
Index:"0008"
INF:"oem117.inf"
INF Section:"Install_BU_QSR_HrP_201_AX_2x2"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/18/2022 07:50 PM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"Not Available"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{448D6CBA-1CE7-4536-A2DB-90B7B9EA10DB}"
Number of VLANs:"0"
NVM Version:"Not Available"
Part Number:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_02F0&SUBSYS_00008086&REV_00\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX201 160MHz"
Service Name:"Netwtw10"
Status:"Device cannot start."
Team Name:"Not in a team"
Temperature:
Type:"Not Available"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
BgScanGlobalBlocking:Global BG Scan blocking:"Never (0)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "TAP-Windows Adapter V9"
Availability:"Running or Full Power"
Caption:"TAP-Windows Adapter V9"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"tap0901.sys"
Driver Date:"09/27/2019 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\tap0901.sys"
Driver Provider:"TAP-Windows Provider V9"
Driver Version:"9.24.2.601"
Index:"0015"
INF:"oem1.inf"
INF Section:"tap0901.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/18/2022 07:50 PM"
Location:"Not Available"
MAC Address:"00:FF:00:E6:E9:1C"
Manufacturer:"TAP-Windows Provider V9"
Media Type:
Net Connection ID:"McAfee VPN"
NetCfgInstanceId:"{00E6E91C-3DF6-4DBC-A995-76F040742664}"
Number of VLANs:"0"
PNP Device ID:"ROOT\NET\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"TAP-Windows Adapter V9"
Service Name:"tap0901"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
AllowNonAdmin:Non-Admin Access:"Allowed (1)"
MediaStatus:Media Status:"Application Controlled (0)"
MTU:MTU:"1500 (1500)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Home"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"1.69 GB"
Physical Memory (Available):"2.42 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.79 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19044 Build 19044"
Virtual Memory (Available):"2.61 GB"
Virtual Memory (Total):"9.48 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB4561600:"Security Update [10/14/2021]"
KB4562830:"Update [10/14/2021]"
KB4570334:"Security Update [10/14/2021]"
KB4577266:"Security Update [10/14/2021]"
KB4577586:"Update [10/14/2021]"
KB4580325:"Security Update [10/14/2021]"
KB4586864:"Security Update [10/14/2021]"
KB4589212:"Update [10/14/2021]"
KB4593175:"Security Update [10/14/2021]"
KB4598481:"Security Update [10/14/2021]"
KB5000736:"Update [10/14/2021]"
KB5003791:"Update [12/1/2021]"
KB5005699:"Security Update [10/14/2021]"
KB5006753:"Update [11/30/2021]"
KB5007273:"Update [12/1/2021]"
KB5008876:"Update [1/12/2022]"
KB5009636:"Update [1/18/2022]"
KB5010793:"Update [1/18/2022]"
- "Processor"
- "Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 142 Stepping 12"
- "Chipset Name":"Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+10210U+CPU+"
CPU Speed:"1.61 GHz"
Current Voltage:"8. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.546"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 256 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"6 MB"
Load:"2%"
Manufacturer:"GenuineIntel"
Model:"142"
Name:"Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000806EC"
Revision:"Not Available"
Serial Number:"Not Available"
Service Name:"intelppm"
Status:"OK"
Stepping:"12"
Version:"Not Available"
- "Storage"
- "Intel Optane+477GBSSD"
Capablities:"Random Access, Supports Writing, SMART Notification"
- "Caption":"Intel Optane+477GBSSD"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Intel+Optane%2b477GBSSD"
Cylinder - Total:"62260"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.789"
Error Code:"Device is working properly"
- "Firmware Revision":"17.11"
Link:"http://www.intel.com/content/www/us/en/support/solid-state-drives/000017245.html?wapkw=ssd+firmware"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"Intel Optane+477GBSSD"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"5"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_INTEL&PROD_OPTANE+477GBSSD\4&2683A2CB&0&070000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"7"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"1000206900"
Serial Number:"Optane_0000"
Size:"476.94 GB"
Size – Available:"399.75 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15876300"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"OS"
Serial Number:"14D90B07"
Size:"461.50 GB"
Size – Available:"399.75 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SanDisk Cruzer USB Device"
Capablities:"Random Access, Supports Writing, Supports Removable Media"
Caption:"SanDisk Cruzer USB Device"
Cylinder - Total:"3891"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.789"
Error Code:"Device is working properly"
Firmware Revision:"1.00"
Heads - Total:"255"
Index:"2"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"USB"
Manufacturer:"(Standard disk drives)"
Model:"SanDisk Cruzer USB Device"
Name:"\\.\PHYSICALDRIVE2"
Partitions:"1"
Physical Sector Size:"512"
PNP Device ID:"USBSTOR\DISK&VEN_SANDISK&PROD_CRUZER&REV_1.00\4C530203430730106594&0"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"62508915"
Serial Number:"4C530203430730106594"
Size:"29.81 GB"
Size – Available:"14.69 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"992205"
- "F:"
Availability:"Not Available"
Caption:"F:"
Compression Method:"Not Compressed"
Description:"Removable Disk"
File System:"FAT32"
Name:"SANDISK USB"
Serial Number:"28028FB2"
Size:"29.80 GB"
Size – Available:"14.69 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SDXC Card"
Capablities:"Random Access, Supports Writing, Supports Removable Media"
Caption:"SDXC Card"
Cylinder - Total:"7764"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.789"
Error Code:"Device is working properly"
Firmware Revision:"1.00"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"USB"
Manufacturer:"(Standard disk drives)"
Model:"SDXC Card"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
PNP Device ID:"USBSTOR\DISK&VEN_RSUER&PROD_RTSUERLUN0&REV_1.00\0000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"124728660"
Serial Number:"Not Available"
Size:"59.48 GB"
Size – Available:"21.17 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"1979820"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Removable Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"3E511957"
Size:"59.48 GB"
Size – Available:"21.17 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

JosueO_Intel
Moderator
4,856 Views

Hello TobanM, 



Please try performing a clean installation of the wireless drivers, for this please follow the instructions present in our article "Clean Installation of Wireless Drivers".

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products....


Please perform the clean install using the latest driver available for your system, you can find it in our download center. 

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...


In case the clean installation of the drivers doesn't solve the issue, please try performing a clean install of the operating system. In case you need assistance performing this process, please contact Microsoft for specialized support on Windows* installation. 



Best regards,  


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
4,814 Views

Hello TobanM,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  


Josue O.  

Intel Customer Support Technician


TobanM
Beginner
4,805 Views

Hi Josue!

Thank you for helping me with those options!

 

Over the weekend, before I had a chance to try them, I noticed one morning that my system had shut down by itself. I rebooted and saw that the wifi had restored itself.

 

I know that doesn't really help anyone else with this same problem unfortunately. But should it happen again, I will try those options you listed above.

 

Sincere thanks for taking the time to try and help me!

Regards,

Toban

JosueO_Intel
Moderator
4,801 Views

Hello TobanM,


Thank you for the information provided, it's great to hear that the issue has stopped. I will leave the thread open in case you need further assistance. I will be following up on Friday just to check if everything is working fine. 



Best regards,  


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
4,756 Views

Hello TobanM,

 

I was just checking on the thread and wanted to ask if you still need our assistance with your issue. Please let me know and I will be happy to help. 


Best regards,  


Josue O.  

Intel Customer Support Technician


TobanM
Beginner
4,752 Views

Hi Josue!

 

No that's great, thanks! This one can be closed.

 

If something happens again and I need help, I will start a new thread.

 

Thanks again for helping me!

 

Toban

JosueO_Intel
Moderator
4,704 Views

Hello TobanM,


I am glad to hear that issue hasn't returned. 


In the case in the future you get again the same issue, please try our recommendations and if they don't work, please contact Microsoft. This is because it could also be a hardware-related issue and they can help you check the status of the card. Also, it is important to contact them in order to get the latest driver provided by them. Usually, Microsoft provides the drivers in boundless instead of drivers for specific parts so it is important to get in touch with them to get assistance with those kinds of issues. 


 If you need any additional information, please submit a new question as this thread will no longer be monitored. 



Regards, 


Josue O.  

Intel Customer Support Technician



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