Wireless
Issues related to Intel® Wireless Adapters and technologies
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Intel Wifi 6 AX201 160mhz Keeps Dropping

Reiyy
Novice
1,139 Views

Hello, im facing a problem with the intel wifi adapter on my Acer Swift 3X SF314-510G, when i connect to my wifi, the connection sometimes disconected, and then reconnected by itself. This issue is weirdly only happens if i use my router wifi, if i use the wifi from my mobile device hotspot this issue seems doesn't happened. ive already tried many methods, like using the latest intel wifi adapter driver and try acer wifi adapter driver and ive already tried to configure the wifi adapter power management in the device manager but that doesn't help. please help me fix this issue ASAPScreenshot (79).png

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5 Replies
Khun_Doug
Valued Contributor I
1,123 Views

Reiyy,

Would you please describe your home network? Do you have 2.4 GHz and 5 GHz wireless available? Are both wireless bands available and connected on your laptop? By chance, do both bands have the same SSID? What type of router do you have?

You don't mention the version of OS you are using. If you are using Windows 10 20H2 (version 19042), would you please check your update history and see if Cumulative Update KB5003173 installed. And please tell us what OS version you are using.

 

Reiyy
Novice
1,114 Views

My router is only using the 2.4 ghz band and the router type is Huawei HG8245H Screenshot (80).png

Both wireless bands are available on my laptop. Im also using the latest BIOS firmware from Acer and for the cumulative updates, yes , Cumulative Update KB5003173 is already installed on my laptop.

Khun_Doug
Valued Contributor I
1,107 Views

Reiyy,

Did this problem just recently begin to happen? Or has this problem been happening for a lengthy amount of time? Have any updates to the laptop been done recently, something like the BIOS was updated, or the wireless driver?

Have you tried removing cumulative update KB5003173?

 

Reiyy
Novice
1,095 Views

This problem just occured recently, maybe after the latest BIOS update. For the wireless driver i already try to use the latest intel version and the acer version both still having the same problem and for the Windows Cumulative Update KB5003173, is there something wrong with this windows update?

Khun_Doug
Valued Contributor I
1,084 Views

Reiyy,

Regarding KB5003173, I have a laptop that was constantly dropping the wireless connection. Worse, it seemed that at boot time it would connect, and then within a few minutes the wireless was not connected. I had to force another reconnect and then it worked. In my case I have a wireless router that has both bands and the same SSID (managed by the router). My solution was to change the adapter to prefer the 5 GHz band and the disconnects appear to have stopped. And all this began after installing KB5003173.

Have you tried configuring your AX201 to prefer the 2.4 GHz band? In the properties for AX302 look for Preferred Band, and select Prefer 2.4 GHz band. I would also set the 802.11n/ac/ax Wireless Mode to option 2. 802.11n. Likewise, you can set 802.11a/b/g Wireless Mode to option 4 2.4 GHz 802.11b/g. These should lock your AX201 to only operating on the 2.4 GHz band.

 

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