Intel Wifi AX (No Internet) Intermittent/ChangeReason: CapabilityReset

[Mohamed-Bsal]

Hello Team,

There is an intermittent issue impacting all users as random users connected to Wifi but at random times do not have an internet connection. This takes about a few seconds then the internet will be okay back. We have checked with Cisco and the Network team there is no issue 

When the disconnect happens, it always coincides with the following series of event logs. The wireless security triad repeats every 3-10 seconds, which seems excessive? Then the capability change, CapabilityReset occurs and the wireless drops from anywhere between a couple of seconds, and 5 minutes.

4042 2023-10-16T08:40:42
[‒]Capability change on {04b7144b-5ce5-4059-ba43-a37967eee51e} (0x47008000000000 Family: V4 Capability: None ChangeReason: CapabilityReset)
11004 2023-10-16T08:40:43
[+]Wireless security stopped.

Network Adapter: Intel(R) Wi-Fi 6 AX201 160MHz
Interface GUID: {04b7144b-5ce5-4059-ba43-a37967eee51e}
Local MAC Address: 1C:99:57:C4:6C:42
Network SSID: chemie2
BSS Type: Infrastructure
Security Hint: The operation was successful.
8003 2023-10-16T08:40:43
[+]WLAN AutoConfig service has successfully disconnected from a wireless network.

4042 2023-10-16T08:35:49
[‒]Capability change on {04b7144b-5ce5-4059-ba43-a37967eee51e} (0x47008000000000 Family: V4 Capability: None ChangeReason: CapabilityReset)
11004 2023-10-16T08:35:49
[+]Wireless security stopped.

Network Adapter: Intel(R) Wi-Fi 6 AX201 160MHz
Interface GUID: {04b7144b-5ce5-4059-ba43-a37967eee51e}
Local MAC Address: 1C:99:57:C4:6C:42
Network SSID: chemie2
BSS Type: Infrastructure
Security Hint: The operation was successful.
10002 2023-10-16T08:35:49
[+]WLAN Extensibility Module has stopped.

4042 2023-10-18T07:47:56
[‒]Capability change on {ff2fb8a4-4386-411f-a950-7eadbfc93cad} (0x47008000000000 Family: V4 Capability: Internet ChangeReason: ActiveHttpProbeSucceeded)
4042 2023-10-18T09:36:46
[‒]Capability change on {ff2fb8a4-4386-411f-a950-7eadbfc93cad} (0x47008000000000 Family: V4 Capability: None ChangeReason: SuspectArpProbeFailed)
11004 2023-10-18T09:43:09
[+]Wireless security stopped.

Network Adapter: Intel(R) Wi-Fi 6 AX201 160MHz
Interface GUID: {ff2fb8a4-4386-411f-a950-7eadbfc93cad}
Local MAC Address: 84:14:4D:7C:71:AD
Network SSID: chemie2
BSS Type: Infrastructure
Security Hint: The operation was successful.
8003 2023-10-18T09:43:09
[+]WLAN AutoConfig service has successfully disconnected from a wireless network.

Here we use Cisco Network with SSID WPA2-Enterprise (connected by certificate)

Intel(R) Wi-Fi 6 AX200 160MHz / Intel(R) Wi-Fi 6E AX211 160MHz / driver 22.230 and 22.250

Laptop vendor HP

Cisco WLC ios 8.10.185

Cisco AP model 1852

i checked many other thread for the same issue but this is no solution provided.

Thanks All

[IsaacQ_Intel]

Hello Mohamed-Bsal

Thank you for posting on the Intel️® communities. 

We understand you have opened a web portal support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel.

Thanks for your understanding. 

Best regards

Isaac Q. 

Intel Customer Support Technician