Intel Wireless AC 9260 not working

[Thegreenbeen121211]

Sometimes if I don't keep using my computer and just let it sit while on when I open up the laptop the Wi-Fi gets turned off and I have to restart my computer in order to use Wi-Fi. I have installed drivers, have reinstalled Windows and then multiple other things and none of them seem to work. Also my Bluetooth does not work. I have installed drivers and then tried reinstalling them and when I installed it and tried to connect something through Bluetooth every single time it would say not connected. Please try again or something along those lines

[JeanetteC_Intel]

Hello Thegreenbeen121211,

I'm reaching out regarding your community post about the Intel Wireless AC 9260 connectivity issues you're experiencing.

I understand you're facing two main problems:

1. Wi-Fi automatically disconnects when the laptop sits idle, requiring a restart to reconnect
2. Bluetooth is not functioning despite driver installations and reinstallations

To provide you with the most effective assistance, please share your system configuration by providing an SSU log file. This will enable us to conduct a thorough analysis and offer the optimal solution.

Please also provide the following information:

1. Is this the original wireless adapter that came with your system, or did you recently replace/install a new one?
2. When did these issues first occur?
3. Do you recall if the problems started after an OS update or wireless driver update?
4. Are these issues occurring in your home environment, office, or both locations?
5. Have you tested this on different wireless networks?
6. Does the same issue occur when using a wired connection?
7. Did you modify any Wi-Fi adapter settings prior to these issues appearing?

Once I receive the SSU log file and additional details, we can continue our discussion on the community post.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[pauld8006]

I have the same exact issue. My wife had the same issue...she bought a new laptop! It works as long as I'm onthe computer. If it sleeps I loose my internet and have to go throught the reset BS all over agian. checked many times for dirver updates they say up to date. It's not my WiFi eveything else in thehouse works fine......

[JeanetteC_Intel]

Hello pauld8006,

Thank you for posting in Intel Communities and for providing those details about the sleep mode connectivity issue.

This type of problem typically has some straightforward solutions we can explore together.

While I can see that you're experiencing similar symptoms to this current discussion, I'd like to ensure you receive the most effective assistance possible. With this said, I kindly request that you create a new support thread for your specific case. This approach will help us properly diagnose and resolve your connectivity issue more efficiently.

Thank you for your understanding, and we look forward to helping you get this resolved.

Sincerely,

JeanetteC.

Intel Customer Support Technician