Intel® Wireless-AC 9560 160MHz

[Antekkkk]

Time to time, and more frequently lately. I report failures in the wifi connection.

I am solving these events with a driver update, but I need to connect the Ethernet cable for it to take effect. If I perform the steps with the driver stored on my computer, this solution does not work. I am using the most current driver available from Intel.

One of the events and what I think is the problem is the following:
The device configuration for PCI\VEN_8086&DEV_A370&SUBSYS_00348086&REV_10\3&11583659&1&A3 was not migrated from the previous OS installation due to a partial or ambiguous device match.

I need help to solve this annoying incident.  

[Alberto_R_Intel]

Antekkkk, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this issue with the wireless connection recently, was it working fine before?

If yes, when did the issue start?

What kind of failures are you noticing besides the event that you described?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Antekkkk]

Thanks for answering.

The problem has been present since the update to Windows 11 (two years ago), every 3 or 4 months the problem returns. Lately, it is becoming more frequent.

Please find attached SSU report.

Right now it's working, but I don't know how long until the error appears again. I think it is not set up correctly. Or window required some update.

While writing did stop running Wi-Fi, now is back.

Thank you for help me.

Regards.

[Alberto_R_Intel]

Antekkkk, You are very welcome, thank you very much for providing that information and the SSU.

According to the SSU document, the wireless driver currently installed in your computer is 22.160.0.4, which is, as you mentioned, the latest driver provided by Intel®:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ac%209560

Since the Intel® wireless drivers are generic, we always recommend to install the Wireless driver provided by the manufacturer of the computer/board, since that driver was heavily customized by them to work with your specific platform.

I looked on ASUS website and the latest wireless driver version they have available is V22.130.0.5. Please try a clean installation of that driver following the instructions in the link below:

https://rog.asus.com/laptops/rog-strix/rog-strix-g-g531-series/helpdesk_download/

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

Also, we recommend to get in contact directly with ASUS support to confirm that the latest BIOS version is currently installed on your device or to gather the instructions on how to update it:

https://www.asus.com/support/

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Antekkkk, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Antekkkk, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician