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KerubiK
Beginner
73 Views

Intel Wireless AX200 Bluetooth Not Showing in Device Manager (following error Code 45 initially)

I have an Intel Wireless AX200 card on a Gigabyte B550 motherboard in a new gaming rig.

The Wifi is working well.

However, Bluetooth is not displaying in the Device Manager.

When I first booted up the computer upon purchase, bluetooth was showing correctly.

I have tried by sfc and dism already.

I have uninstalled the bluetooth device from the device manager following the error code 45.

I have installed the latest bluetooth drivers from the Intel website.

Despite doing all of these things and multiple restarts, I am still not having any success.

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3 Replies
Victor_G_Intel
Moderator
58 Views

Hello KerubiK,

 

Thank you for posting on the Intel® communities.

 

To better assist you please provide the following report and information.

 

Intel® System Support Utility (Intel® SSU)

 

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

  • Open the application and click on "Scan" to see the system and device information
  • By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  


  1. Do you remember if this issue happened after a new OS update or driver update?
  2. Is this a new computer?
  3. Have you installed any recent software or hardware in your system?
  4. Have you tested the adapter only with our generic drivers or with the manufacturer drivers as well (In case they are available)?
  5. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician

 


DeividA_Intel
Moderator
44 Views

Hello KerubiK,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


Victor_G_Intel
Moderator
24 Views

Hello KerubiK,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Victor G. 

Intel Technical Support Technician


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