Intel® Wireless Bluetooth® for Windows® 10 and Windows 11* not installing on my computer.

MarcP2411 · ‎02-17-2023

Intel® Driver & Support Assistant advises i have 1 software update available:

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11* but when i go to install it i get a message: this software package cannot be installed on your computer.

i don't understand why it keeps alerting me that i have this one update available if it can't be installed?

1 software update available

Description:
Installs Intel® Wireless Bluetooth® version 22.190.0. Driver version varies depending on the wireless adapter installed.

Version:
20.100.10.9Release date:
November 15, 2022Size:
49.79 MB

how do i get it to install or stop this alert?

Thanks

Jean_Intel · ‎02-20-2023

Hello MarcP2411,

Thanks for posting on the Intel️® communities. We understand that you face an error message when trying to install a driver that the Intel DSA suggests.

We would like to further investigate this matter, to do so, please provide me with the following:

Did the Intel® Driver & Support Assistant work as expected before?
Share a screenshot of the error message you receive.
Create a system report using the Intel System Support Utility (Intel SSU)
- Download the Intel SSU
- Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click on "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

MarcP2411 · ‎02-20-2023

Hi Jean

I get this update alert every time I turn on my laptop.

I try to install and it keeps aborting with this message:

So far this has been the only update alert I have received since downloading Intel Driver & Support assistant.

I did an update to the wireless driver form the Dell support site. Do you think this might be causing a conflict?

Here is the system support utility detailed view

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"02/20/2023"
Time:"00:00:34.3432317"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Dell Inc."
BIOS Mode:"UEFI"
BIOS Version/Date:"Dell Inc. A11 , 06/16/2020"
CD or DVD:"MAT**bleep**A DVD+-RW UJ8E2"
Embedded Controller Version:"255.255"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"2.8"
Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"Dell Inc."
System Model:"Inspiron 17 7000 Series 7746"
System SKU:"0692"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"1.7.47.0"
- "Intel(R) HD Graphics 5500"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics 5500"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+5500"
CoInstallers:"oem73.inf,iBDWM_w10,Internal,Intel(R) HD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"10/16/2017 01:00 AM"
Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"20.19.15.4835"
INF:"oem73.inf"
INF Section:"iBDWM_w10"
Install Date:"Not Available"
Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_1616&SUBSYS_06921028&REV_09\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"48 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "NVIDIA GeForce 845M"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"2.00 GB"
Availability:"Offline"
Bits Per Pixel:"Not Available"
Caption:"NVIDIA GeForce 845M"
CoInstallers:"oem62.inf,Section086,Integrated RAMDAC,GeForce 845M"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"06/10/2015 01:00 AM"
Driver Path:"C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"10.18.13.5324"
INF:"oem62.inf"
INF Section:"Section086"
Install Date:"Not Available"
Installed Drivers:"nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 8, device 0, function 0"
Manufacturer:"NVIDIA"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"Not Available"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_1344&SUBSYS_06921028&REV_A2\4&31850FD6&0&00E4"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"Not Available"
Refresh Rate - Maximum:"Not Available"
Refresh Rate - Minimum:"Not Available"
Resolution:"Not Available"
Scan Mode:"Not Available"
Service Name:"nvlddmkm"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"GeForce 845M"
- "Memory"
Physical Memory (Available):"10.52 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.91 GB"
- "DIMM_A"
Capacity:"8 GB"
Channel:"DIMM_A"
Configured Clock Speed:"1600 MHz"
Configured Voltage:"16735 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Not Available"
Manufacturer:"Hynix/Hyundai"
Maximum Voltage:"Not Available"
Memory Type:"DDR3"
Minimum Voltage:"Not Available"
Part Number:"HMT41GS6BFR8A-PB"
Serial Number:"1E705CD2"
Status:"Not Available"
Type:"Synchronous"
- "DIMM_B"
Capacity:"8 GB"
Channel:"DIMM_B"
Configured Clock Speed:"1600 MHz"
Configured Voltage:"16991 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"Hynix/Hyundai"
Maximum Voltage:"Not Available"
Memory Type:"DDR3"
Minimum Voltage:"Not Available"
Part Number:"HMT41GS6BFR8A-PB"
Serial Number:"1E405CD0"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"A11, DELL - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"06/16/2020 01:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Dell Inc."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"035VKM"
Serial Number:".6V6Y732.CN762065190047."
Status:"OK"
Version:"A00"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"18.12.0.0"
- "Intel(R) Dual Band Wireless-AC 7265"
Access Point:"78:8a:20:54:82:2a"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Dual Band Wireless-AC 7265"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+7265"
Channel:"11"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"192.168.1.254;fe80::924d:4aff:fe0a:3915"
DHCP Enabled:"Yes"
DHCP Lease Expires:"02/21/2023 07:57 PM"
DHCP Lease Obtained:"02/20/2023 07:57 PM"
DHCP Server:"192.168.1.254"
Driver:"Netwtw02.sys"
Driver Date:"10/31/2017 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw02.sys"
Driver Provider:"Microsoft"
Driver Version:"18.33.11.2"
Index:"0002"
INF:"netwtw02.inf"
INF Section:"Install_MPCIEX_DELLM2_C_REV_48_7265_AC_2x2_HMC_WINT_64_AC"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.247;fe80::c6bf:a661:2b82:5b26;fdaa:bbcc:ddee:0:c1d:751:488c:bccd;fd45:39b2:564d:4322:c1d:751:488c:bccd;2a00:23c5:707:9701:c1d:751:488c:bccd;fdaa:bbcc:ddee:0:782f:6ecc:8d68:bdb8;fd45:39b2:564d:4322:39ee:35de:c159:ea76;2a00:23c5:707:9701:e0d5:f4bf:b7b5:22c9"
IP Subnet:"255.255.255.0;64;128;128;128;64;64;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"02/15/2023 03:47 PM"
Location:"PCI bus 6, device 0, function 0"
MAC Address:"60:57:18:27:DF:2B"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{C0005AF0-4749-443B-A8A9-AB9838AA5F7A}"
Network Name:"Home"
Network Type:"Infrastructure"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_8086&DEV_095A&SUBSYS_54108086&REV_48\605718FFFF27DF2B00"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: No"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Dual Band Wireless-AC 7265"
Profile:"Home"
Radio Type:"802.11n"
Receive Rate:"130 Mbps"
Service Name:"Netwtw02"
Signal Strength:"80%"
State:"connected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:"130 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
BT3HSMode:Bluetooth(R) AMP:"Enabled (1)"
ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssQosEnabled:Ad Hoc QoS Mode:"WMM Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:HT Mode:"VHT Mode (2)"
RecommendedChannel24:Ad Hoc Channel 802.11b/g:"1 (1)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"
- "Realtek PCIe GBE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe GBE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rt640x64.sys"
Driver Date:"05/05/2015 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"
Driver Provider:"Realtek"
Driver Version:"10.1.505.2015"
Index:"0001"
INF:"oem67.inf"
INF Section:"RTL8411B.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"02/15/2023 03:47 PM"
Location:"PCI bus 7, device 0, function 1"
MAC Address:"74:E6:E2:33:0C:FC"
Manufacturer:"Realtek"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{AB29DFD5-5774-4A03-AB14-F1D3DB341B24}"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_06921028&REV_12\01000000684CE00001"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: No"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe GBE Family Controller"
Service Name:"rt640x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*NumRssQueues:Maximum Number of RSS Queues:"4 Queues (4)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"512 (512)"
*RSS:Receive Side Scaling:"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"128 (128)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
AdvancedEEE:Advanced EEE:"Enabled (1)"
AutoDisableGigabit:Auto Disable Gigabit:"Disabled (0)"
EEE:Energy Efficient Ethernet:"Enabled (1)"
EnableGreenEthernet:Green Ethernet:"Enabled (1)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"United Kingdom"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Home"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.38 GB"
Physical Memory (Available):"10.54 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.91 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19045 Build 19045"
Virtual Memory (Available):"12.56 GB"
Virtual Memory (Total):"18.29 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5012170:"Security Update [2/10/2023]"
KB5015684:"Update [2/9/2023]"
KB5020372:"Update [2/10/2023]"
KB5022502:"Update [2/14/2023]"
KB5022834:"Security Update [2/14/2023]"
- "Processor"
- "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 61 Stepping 4"
- "Chipset Name":"Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+5500U+CPU+"
CPU Speed:"2.40 GHz"
Current Voltage:"1.6 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.2251"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"2 x 32 KB"
Level 2 Cache:"2 x 256 KB"
Level 3 Cache:"4 MB"
Load:"9%"
Manufacturer:"GenuineIntel"
Model:"61"
Name:"Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
Number of Cores:"2"
Number of Cores Enabled:"2"
Number of Logical Processors:"4"
Part Number:"Not Specified"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000306D4"
Revision:"15620"
Serial Number:"NULL"
Service Name:"intelppm"
Status:"OK"
Stepping:"4"
Version:"Not Available"
- "Storage"
- "Samsung SSD 860 EVO 1TB"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"Samsung SSD 860 EVO 1TB"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.19041.1865"
Error Code:"Device is working properly"
Firmware Revision:"RVT04B6Q"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"Samsung SSD 860 EVO 1TB"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"6"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD_860_EVO_1TB\4&34D96013&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"S3Z9NX0N500216Z"
Size:"931.51 GB"
Size – Available:"742.40 GB"
SMART Attributes:"Self-Test: 85 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"OS"
Serial Number:"BE072FB0"
Size:"827.80 GB"
Size – Available:"741.23 GB"
Status:"Not Available"
Volume Dirty:"No"
- "E:"
Availability:"Not Available"
Caption:"E:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"FAT32"
Name:"ESP"
Serial Number:"E145A790"
Size:"0.48 GB"
Size – Available:"0.43 GB"
Status:"Not Available"
Volume Dirty:"No"
- "F:"
Availability:"Not Available"
Caption:"F:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"FAT32"
Name:"DIAGS"
Serial Number:"E3269C90"
Size:"0.30 GB"
Size – Available:"0.30 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"10"
0x09 Power-On Hours:2305:"0"
0x0C Power Cycle Count:986:"0"
0xB1 Wear Range Delta:3:"0"
0xB3 Used Reserved Block Count Total:0:"10"
0xB5 Program Fail Count Total:0:"10"
0xB6 Erase Fail Count:0:"10"
0xB7 SATA Downshift Count:0:"10"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:27° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC7 CRC Error Count:0:"0"
0xEB Good Block Count:41:"0"
0xF1 Total LBAs Written:3854136114:"0"
- "Y:"
Caption:"Y:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
Name:"WINRETOOLS"
Serial Number:"FBE76F20"
Volume Dirty:"No"
...#SSU#...

I hope this helps in finding the solution.

Regards

Marc

MarcP2411 · ‎02-20-2023

Hi Jean

I get this update alert every time I turn on my laptop.

I try to install and it keeps aborting with this message:

So far this has been the only update alert I have received since downloading Intel Driver & Support assistant.

I did an update to the wireless driver form the Dell support site. Do you think this might be causing a conflict?

see attached the System Support Utility Detailed View

I hope this helps in finding the solution.

Regards

Marc

Jean_Intel · ‎02-20-2023

Hello MarcP2411,

Thanks for the information provided.

Not that there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The Intel® DSA installs the Intel generic drivers. We always recommend installing the driver from the OEM to eliminate the potential impact caused by loading non-custom drivers; however, there should be no conflict when installing one on top of the other.

We would like to recommend you reinstall Intel® DSA:

Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
Download and install the latest Intel® DSA version

If the issue is still present, we would like to further investigate this matter, to do so, share with us the following:

The Intel® DSA files. For further information you should refer to the following article.
Do they have any browser plug-ins installed?
Are you using any type of security software? If so, which one are you using?

Best regards,

Jean O.

Intel Customer Support Technician

n_scott_pearson · ‎02-21-2023

Actually, the more appropriate guidance is (1) specifically, do not use Intel's DSA tool on Dell machines (they have their own tool for this activity and it better handles OEM-customized hardware and drivers) and (2) generally, do not use Intel's DSA tool on systems this old (there is little that this tool can offer and it makes mistakes when it is attempting to handle older, discontinued adapters).

...S

MarcP2411 · ‎02-23-2023

Hi Jean

i did the uninstall and downloaded the latest version of the Intel DSA . still got the same update alert when laptop re started and still the same abort message when i tried to install the update.

The browser has Norton Password Manager as the only extension installed.

security software is Norton Security and Windows Defender.

see attached The Intel DSA files.

Thanks for your assistance

Marc

Jean_Intel · ‎02-23-2023

Hello MarcP2411,

We will look further into this scenario and provide a response at our earliest convenience.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎03-01-2023

Hello MarcP2411,

We appreciate your patience.

After reviewing this matter we would like to recommend you install the 22.190.0. driver manually. Once the installation is complete, try scanning with IDSA to see if it stops offering the update.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎03-06-2023

Hello MarcP2411,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎03-08-2023

Hello MarcP2411,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.