Intel ax200 giving error 10 on HP 245 g5

[VDSINGH]

Intel ax200 giving error 10 on my HP 245 g5 . I have newly purchased intel ax200 and installed in my laptop but on installation WIFI not working giving error 10 in device manager Bluetooth is working, I have tried updating my driver to latest version and uninstalling and  reinstalling driver but none helped.

I have attached a file created by your system support utility  software below

[Jose_Intel]

Hello @VDSINGH

Thank you for posting on the Intel️® communities.

We understand you are getting an Error 10 code, we will be more than happy to assist you.

Please answer the following:

·      Was it working before?

·      Have you made any recent software change?

Several customers have reported the issue being fixed by to performing a Cold reboot of the system after reinstalling the driver. This refers to fully shut down the device and remove all sources of power, including batteries if applicable, then repowering. Intel recommends following this troubleshooting step as first approach to the issue.

If the issue persisted after that, let’s try a clean installation of the wireless driver:

a.             Download the driver from here: Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

b.             Go to Device Manager.

c.             Expand the Network Adapters category.

d.             Right-click your Intel Wireless Adapter and choose to uninstall it.

e.             Make sure to the option to Delete the driver software for this device is selected.

f.              Repeat steps B through E until the option to Delete the driver software for this device is greyed out.

g.             Locate the driver you downloaded and Right-click it, then select the option to Run as administrator.

Best regards,

Jose B.

Intel Customer Support Technician

[VDSINGH]

Actually I have upgraded my wireless card previous one did not have Bluetooth feature that's why I have upgraded also i have tried cold reboot and driver reinstall but it didn't work

[Jose_Intel]

Hello VDSINGH

Thank you for your reply.

We are sorry to hear that the issue persisted after the troubleshooting.

Please contact the system manufacturer in order to verify if the Intel® Wi-Fi 6 AX200 (Gig+) is fully compatible with your laptop. https://support.hp.com/us-en/contact/solution/laptop/network-connectivity

Best regards,

Jose B.

Intel Customer Support Technician