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I have a DELL latitude E7450 equiped with an Intel dual band wireless-AC7265,and the problem is that when i turn on my pc and try to web browse, the connexion doesn't work even if it shows that it's connected to wifi so i have to restate my pc in order to,and sometimes even by doing that,while i'm browsing or watching youtube videos, when i click on new tab and search for something it doesn't load.this problem happen to me like 98% of the time and i don't have time to restart my pc every time,also i tried to update the drivers,windows...the problem still there. I hope i get a respond ASAP. BIG THANKS
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Thanks for responding;
i did check my device manager and i don't receive any error code,also i'm installing Intel (Generic) drivers.I did install the SSU and saved the informations,but i don't know if i should submit the system information to the customer support site?
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the wireless driver version is : 19.51.17.1
I did attach the report.
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I did install the latest driver version,and is it necessary to uninstall the wireless driver in the clean installation of the wireless driver step?
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I did all the previous steps but when i run the WiFi_20.120.0_Driver64_Win10 as an admistrator it shows an icon for couple seconds and nothing happens,and the wireless driver version shows 19.51.18.1.
(the problem still here,i did restart the pc to resend this message because the connection works for 5minutes and then it stop).
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I'm waiting for a response.
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Hello,
The problem still on the first boot up of the pc,also can the problem be from windows like it's not compatible with the wireless card?
EDIT: when the problem happend i reconnected the pc to my mobile data and the wifi works fine and smooth,i guess the problem is from the router.
Also,Itried other pc's and they don't have this connection problem.
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Hello,
The problem still on the first boot up of the pc,also can the problem be from windows like it's not compatible with the wireless card?
EDIT: when the problem happend i reconnected the pc to my mobile data and the wifi works fine and smooth,i guess the problem is from the router.
Also,Itried other pc's and they don't have this connection problem.
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i'm waiting for a response.
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yes it is
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Hello,
I can't find the private message you sent me,can you show how to find it?
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