Intel(r) wifi 6 201 160mhz

[aminere]

Hello guys so recently in my laptop asus tuf f15 I noticed that the wifi feature just disappear from nowhere at first I was just restart the pc and it will comeback after hours I thought it was just a little bug and it will be solved after few days but everyday it got worse the wifi didn't come back when I restart the pc so looked it up in the youtube I found out it happened to a lot of people but when I tried the tutorials like uninstalling the wifi driver then re installing it and updating the driver it all was temporaries solutions then the next day it turned off avian and when I try to repeat the same thing it doesn't work then I noticed something in the driver it says this device cannot start code 10 and code 43 please help

[DeividA_Intel]

Hello aminere,  

Thank you for posting on the Intel® communities. I understand you are having issues with your wireless adapter since it is getting errors and the Wi-Fi feature disappeared.

I would like to have a better view of this behavior, I would appreciate it if you provide the following:

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Bluetooth working?   

3. What is the operating system installed as well as the version and build?

4. What is the BIOS version installed?

5. Is this issue happening with Asus drivers or Intel drivers?

6. Can you confirm if the ASUS TUF Gaming F15 is the exact model of your laptop?

• https://www.asus.com/us/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-f15/

Regards,   

Deivid A.  

Intel Customer Support Technician 

[aminere]

Hello
1.yes it is the original adapter
2.yes the Bluetooth is working perfectly fine
3. It's windows 11version22h2 and the os build is 22621.2361
4.FX506LU. 310
5. The issue is with intel driver when I got to device manager then network adapter I found a yellow
triangle icon next to the name of the adapter (intel(r) wifi 6 Ax201 160mhz)
6. It looks like my laptop but just to make sure my laptop model name is FX506LU. 310
thanks for answering

Little update:the wifi feature comeback for few minutes when I update the adapter but then after few minutes it disappear again and sometimes when I do the same thing I have  code 10 and code 43 it's really weird and random 

[DeividA_Intel]

Hello aminerem, 

Thanks for the confirmation. Based on the information provided so far, I would like you to try the following:

1. Try to install the driver provided by Asus, these drivers are customized for your laptop:

• Driver: https://www.asus.com/us/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-f15/helpdesk_download/?model2Name=FX506LU

2. If the previous steps did not work, try a clean install of the Intel drivers:

• Driver: https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html
• Steps: https://www.intel.com/content/www/us/en/support/articles/000022173.html

3. Load your BIOS settings to default.

4. Perform a cold reboot, several customers have reported the issue being fixed by these steps:

Steps: fully shut down the device and remove all sources of power, including batteries if applicable, then repowering. 

5. If none of the steps worked, the last option would be to get in contact with Asus so they can run the tests needed to confirm if there is a malfunction with the adapter.

Regards,  

Deivid A.  

Intel Customer Support Technician

[aminere]

Hello
Okay I Will try these steps and inform you with the results

[aminere]

Hello again so I tried these steps already but none of them worked they all worked temporarily then the same problem happens again

[DeividA_Intel]

Hello aminere, 

I do appreciate your response. I will be waiting for your next response with the results. take your time.

Regards,  

Deivid A.  

Intel Customer Support Technician

[aminere]

Hello so I tried these steps but they were all just temporary solutions after like 2-3 hour the same problem occur again

[DeividA_Intel]

Hello aminerem, 

Thanks for your confirmation. At this point, I recommend you to get in contact with Asus since they need to run some tests on their system, and if they can help you replace the laptop's wireless adapter if they determine that the Intel® Wi-Fi 6 AX201 (Gig+) is malfunctioning.

Please keep in mind that this thread will no longer be monitored by Intel.  

Regards,  

Deivid A.  

Intel Customer Support Technician