Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
7530 Discussions

Intel wifi 6 AX200NGW not working with MSI Z390-A PRO motherboard

Daniel29
Beginner
1,113 Views

So I recently just bought this intel wireless module and it doesn't seem to work at all on my PC, went to device manager and even install its drivers and my PC doesn't seem to recognize it at all I have it connected to the CNVI_1 slot on my motherboard

Labels (1)
0 Kudos
4 Replies
DeividA_Intel
Employee
1,072 Views

Hello Daniel29,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Wi-Fi 6 AX200 (Gig+).   

  

In order to better assist you, please provide the following:  


1. What is the BIOS version installed?

2. What is the operating system installed as well as the version and build?

3. What is the wireless driver version installed?

4. Did you check with MSI to confirm the installation instructions?

5. Is the adapter not able to connect to a network? Or, is it not able to see any network?



Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
Daniel29
Beginner
1,057 Views

BIOS version: 1.E0

 

Windows 10 Pro

 

It's this: https://www.intel.ca/content/www/ca/en/products/sku/189347/intel-wifi-6-ax200-gig/downloads.html

 

I'm contacting MSI to see if it supposed to be compatible

 

It's not able to connect to network and bluetooth at all, device manager doesn't even recognize it

0 Kudos
n_scott_pearson
Super User
1,048 Views

Your motherboard has a CNVi slot, which is a special version of the M.2 Type E slot. I have seen cases with older chipsets, where non-CNVi cards, like this AX200 or the AX210 simply will not work. I have also, however, seen cases where the original intended card (i.e. I believe it was the Wireless-AC 9560 back then) cannot be upgraded. While I can't guarantee that it will work either, I believe that your best bet would be to try using an AX201 module.

Hope this helps,

...S

0 Kudos
DeividA_Intel
Employee
1,015 Views

Hello Daniel29, 



Thanks for the confirmation. Since you mentioned that both the Wi-Fi and the Bluetooth do not work and it does not show in the device manager, I recommend you check if the adapter appears in the BIOS and wait for the confirmation from MSI about the supported wireless adapters.


MSI should provide you with the driver and BIOS needed to support the wireless adapters compatible with their board as well as the instructions to install them.



Please keep in mind that this thread will no longer be monitored by Intel.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
Reply