Intel wifi 6 ax201 160 MHZ frequently stops working

[Vixian]

Hi,

For the past couple weeks or so, I've been having frequent issues with my laptop's Intel(R) Wifi-6 160MHz driver. It'll be working fine for a while, and then suddenly it will stop and not allow me to connect to wifi networks. When I check device manager, it will either give me a code 43 ("Windows has stopped this device because it has reported problems") or code 10 ("this device cannot start"). So far I've tried:

• rebooting the computer
• running the network troubleshooter and following its instructions
• resetting my network settings
• uninstalling the driver and restarting
• deleting driver files and restarting
• downloading and installing the latest driver from the Intel website
• downloading an installing an older driver
• doing a clean installation
• updating my BIOS
• doing a cold reboot (minus removing the battery, as I'm not sure if I can and I'm worried I might break something)
• doing a system restore

Sometimes after performing one of these steps, the driver will start working again - but it's not immediate, and it will often start working again without any prompting, so I don't think my actions are actually making a difference. It seems like it just randomly decides whether it's going to allow me to use the wifi, which is incredibly frustrating. I'm at a loss of what to do at this point. Any suggestions?

I'm on a Lenovo Legion 5 15IMH05, it's about two years old. I'm running Windows 10 64bit. I haven't installed any major updates recently (besides my BIOS after the issue had already started occurring) and I can't think about anything else I could've done that would be responsible for the issue.

[IsaacQ_Intel]

Hello @Vixian,

Thank you for reaching out to the Intel® communities. We sincerely appreciate your post, and we're here to assist you with your concern.

We acknowledge the effort you've put into troubleshooting the issue, and we are grateful for the comprehensive information you've shared with us. Your input is invaluable!

·      Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Your response will help us gain a deeper understanding of your issue and enable us to provide you with the best possible assistance.

Best regards,

Isaac Q.

Intel Customer Support Technician

[Vixian]

Hi Isaac,

Thank you for the reply! Yes, this is the original adaptor.

[IsaacQ_Intel]

Hello Vixian,

Thank you for your reply.

In this case, I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Dear @Vixian,

We appreciate your prompt response.

After thorough evaluation by our dedicated team and taking into account all the diligent troubleshooting you've undertaken, we regret to inform you that our only remaining recommendation is to reach out to the motherboard manufacturer for further assistance regarding your issue. Unfortunately, we are unable to offer any additional investigative support from our end.

We will now proceed to close this thread. If you require any additional information or have further inquiries, please don't hesitate to submit a new question, as this thread will no longer be actively monitored.

Warm regards,

Isaac Q.

Intel Customer Support Technician