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NguyenCong
Beginner
192 Views

Intel wireless-AC 9560 160mhz

Hi, i have a problem with my Intel(R) wireless-AC 9560 160MHz on my Asus Rog strix G531GT. After i updated window, my wifi device cannot start( code10). I did everything, restored BIOS, it still work some time but only 1-30 minutes. My english isn’t good at well. Please help me with this because next week i have 8 classes on Teams to studies. I’m a college student
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3 Replies
David_G_Intel
Moderator
119 Views

Hello NguyenCong


Thank you for posting on the Intel️® communities. Please share more information with us:

  • Do you also get Bluetooth issues?
  • When did it start to happen?
  • Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
  • What OS version are you using?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
  • Were you able to have you wireless connection in a normal/expected performance before?
  • Have you installed any recent software or hardware in your system?
  • Have tried a roll back to a previous driver version for testing?
  • Did you test different drivers?
  • Provide the Intel® System Support Utility (Intel® SSU) results 


We understand it's important for you to get this resolved as soon as possible, you also have the option to contact the local team of your area for live support and expedite the process. Here are pages where you can lookup contact information, including local/country phone numbers, by geography: 


U.S. and Canada: Intel Customer Support 

https://www.intel.com/content/www/us/en/support/contact-support.html 

Europe, Middle East and Africa: Intel Customer Support EMEA  

https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

Asia-Pacific: Intel Customer Support APAC  

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

Latin America: Intel Customer Support LAR  

https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html 

 

You can call directly and an agent will help you address this request.


Regards, 

David G 

Intel Customer Support Technician  


David_G_Intel
Moderator
52 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
10 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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