Killer AX1650 will not see 5ghz AX

[DadWillFixit]

Asus RT AX88u
firmware 3.0.0.4.386.45375

Dell XPS 15 7590
Windows 10 build 19043.1237
Killer AX1650 M.2 card factory installed
Intel driver 22.70.0.6

laptop will not see 5ghz network unless router is in
n/ac/ax mode
Only connects in n mode as shown by Windows network info.

Does not see 5ghz network in auto or ax only. Does not see network if ax is enabled.
My other devices are able to see 5ghz with ax enabled only my laptop does not.

Laptop previously connected to 5ghz AC fine on old router

2.4ghz works fine
The AX88U replaces a AC68U that worked fine but since my laptop and tablet are AX enabled, I wanted that ability.

Had the latest Dell Killer drivers installed, did not work. Used Killer uninstall and then rebooted and installed Intel driver. No luck.

Thanks

[David_G_Intel]

Hello DadWillFixit

Thank you for posting on the Intel️® communities. Please share with us the following information:

• Do you get any Bluetooth issues?
• Did this start after the router upgrade?
• Is this issue happening at home, office environment or both?
• Is this a new computer? 
• Have you checked if this issue happens on different networks?
• What steps do you take to reproduce your issue?
• Have you installed any recent software or hardware in your system?
• Does this happen with different drivers (previous versions)?
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[DadWillFixit]

Hello,

After talking with Asus, they had me do a hard reboot on the router and a new clean config and it solved my issue.

Thank you for taking the time to respond.

Rick

[David_G_Intel]

We are glad to know you found a solution, it seems that there was a problem with the router configuration in this case. If a new problem arises we recommend contacting the manufacturer again to make sure that you are using the correct settings. 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,  

David G  

Intel Customer Support Technician