Killer Control Center latest update

[SamW]

Installed the latest driver update Rivet Networks LLC - SoftwareComponent - 3.0.4000.0 today.

Now Killer Control Center won't run, I get a .NET error

************** Exception Text **************
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.Collections.CollectionBase.System.Collections.IList.get_Item(Int32 index)
   at DevExpress.XtraEditors.TileItemCollection.get_Item(Int32 index)
   at KillerNetworkManager.MainForm.ProcessButtonClick(Int32 iPageIndex)
   at KillerNetworkManager.MainForm.MainForm_Load(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at DevExpress.XtraEditors.XtraForm.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at DevExpress.XtraEditors.XtraForm.WndProc(Message& msg)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Tried a clean install, no joy. Installed the latest Killer Performance Suite, no joy.  I installed the Intel Driver Support Assistant a couple of days ago which says all drivers are up to date and working.

Any ideas/help much appreciated

[Alberto_R_Intel]

SamW, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the Router?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes besides updating the wireless drivers?

Is there any particular reason why you updated the wireless drivers?

The wireless card, did you purchased it separately, or did it came installed on the computer?

Which Windows* version are you using?

The computer being used, is it located at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[SamW]

What is the model of the motherboard? MSI

If this is a laptop, what is the model of it? MSI GE72MVR 7RG Apache Pro https://www.msi.com/Laptop/GE72MVR-7RG-Apache-Pro/Specification

What is the model of the Router? Netgear Nighthawk R7800

Is this a new computer? No

Was it working fine before? Yes

When did the issue start? As soon as I downloaded the update

Did you make any recent hardware/software changes besides updating the wireless drivers? Installed KB4023057: Update for Windows 10 Update Service components

Is there any particular reason why you updated the wireless drivers? No, it was installed as part of the update cycle

The wireless card, did you purchased it separately, or did it came installed on the computer? Installed

Which Windows* version are you using? 10 Pro

The computer being used, is it located at home or in the work environment? Home

SSU report attached as requested.

Thanks

[Alberto_R_Intel · Accepted solution]

SamW, Thank you very much for providing that information and the SSU report.

Based on the information showing in the SSU report, we can confirm that the current killer wireless driver installed in your system is version 12.0.0.722.

Just to let you know, we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked on MSI's website and the latest killer wireless driver they have available is version 12.0.0.279, please try a clean installation of that driver following the instructions in the links below:

https://www.msi.com/Laptop/support/GE72MVR-7RG-Apache-Pro#down-driver&Win10%2064 

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products.html

Additionally, we advise to get in contact directly with MSI to confirm that the latest BIOS version is currently installed on your system, or to gather the instructions on how to do that:

https://www.msi.com/support

Regards,

Albert R.

Intel Customer Support Technician