Killer(R) wifi 6 AX1650i 160MHz Wireless Network adapter(201NGW) stop working

[NiHao]

Hello Intel:

I'm sorry about my poor English. But I have a problem. I need help.

My computer: Alienware m15 R6
11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
RAM 16.0 GB (15.7 GB usable)
477 GB SSD BC711 NVMe SK hynix 512GB
NVIDIA GeForce RTX 3060 Laptop GPU (6 GB), Intel(R) UHD Graphics (128 MB)
64-bit operating system, x64-based processor

I have used this computer for about 4 years. At first, the AX1650i worked well. But probably after an updating, the AX1650i stopped working. Then I met the 
same problem as @Andrew111134562. It's almost the same case.  Then it became worse. I reboot it for many times, and it is still offline.  ‌Curiously, when I restart the system, AX1650i will work for about 2min and then turn to offline and broken. I have turn the driver of AX1650 to 23.160.0.4 and it still out of working.

The photo of my network adapter.

                                                                                                                                 hope to solve the problem

                                                                                                                                              Thomas Ni

                                                                                                                                               2025/10/7

[JedG_Intel]

Hello NiHao,

Thank you for posting on Intel Community Forum.

To effectively help you with your concern, kindly share the additional information below.

1. Which update are you referring to?

2. Have tried a roll back to a previous driver version for testing?

3. What is exact error message on Device manager?

4. Is this issue happening at home, office environment or both?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello NiHao,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello NiHao,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician