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Lenovo L14 + Intel 6E AX210 - AP Roaming Causing Loss of IP

JoBob
Beginner
1,347 Views

Hi,

 

Within our organisation we are currently experiencing wireless connectivity issues on our Lenovo L14 (Gen 2) laptops when roaming APs. These laptops contain an Intel 6E AX210 wireless chipset.

 

We are finding that at random times when the laptop roams to another AP (same SSID) it will lose its IP; sitting on a 169 APIPA address. Sometimes this comes back within about 5 - 20 minutes; other times we have to switch the laptop wireless off and on. To clarify; when the device has no IP it is connected to the AP which can be seen both with the signal strength on the laptop and it's successful authentication in ISE.

 

We don't have this issue with our L14 (Gen 1) laptops that have the AX201 chipset.

 

The only way we have been able to work around this issue, is by disabling all 5Ghz and 6Ghz functionality on the AX210 and forcing it to connect @ 2.4Ghz/g; of course this limits us to 54mbps and this isn't acceptable.

 

We have also tried updating the drivers to the latest ones release by Lenovo along with the latest ones from Intel directly  (22.150.0.3) and this has made no discernible difference. 

 

Laptop Details

Lenovo L14 (Gen 2)

Windows 10 Enterprise (21H2) (19044.1766)

 

Wireless Infrastructure Details:

Cisco 5508 wireless controller

Cisco 3702 access points

 

 

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Steven_Intel
Moderator
1,302 Views

Hello JoBob,


Thank you for posting on the Intel® communities.


In order to better assist you with this issue, please provide the following information:



Best regards,


Steven G.

Intel Customer Support Technician.


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JoBob
Beginner
1,289 Views
  • Was there any driver/OS update or any other change that may have triggered the issue? Or has it been like that since day one?

its been like this since we bought them; we currently have roughly 200 of these devices with users; many of them are working from home where they essentially only have one AP (their home router) so didn't have this issue and the low number of on-site users meant reports  were sporadic and we spent time looking into AP coverage (not realising the the devices were actually fully connected to the AP, but didn't have an IP). When we recently started to get more consistent reports from people on site (such as directors) who AP hop and move around the building more frequently we managed to troubleshoot and consistently confirm the mentioned device behaviour, 

 

Yes we've tried to the recommended defaults.

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Steven_Intel
Moderator
1,262 Views

Hello JoBob,


Thank you for your response. We are going to work on this issue with the information provided. As soon as I have an update or need more information, I will let you know.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,247 Views

Hello JoBob,


Please provide the following information in order to continue:



Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,224 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,187 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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