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MAden
Beginner
1,095 Views

Low signal strength and low internet speed Intel(R) Dual Band Wireless-AC 3168

Hi, I'm using HP Pavillion 14-ab020tx, just replace my old wireless card with Intel(R) Dual Band Wireless-AC 3168, I have install all the latest driver, but the signal strength and the speed is low, I'm using 30Mbps Internet speed. Help me settle this, ASAP. I have attach the diagnos result from intel SSU.

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idata
Community Manager
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Hello Haziq,

 

 

We understand you have recently upgraded your laptop's wireless adapter and are now experiencing range issues.

 

 

Please note that we don't provide support for custom wireless integrations or upgrades.

 

 

- https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki... Regulatory Information Regarding Wireless Hardware Installation or Upgrade

 

- https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless-networki... Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?

 

 

We have reviewed the report attached, but did not find any immediate problems with your drivers or settings.

 

 

We did note the low signal strength and very low connection rate. However, this may be related to your laptop's antennas. It's possible that the antennas may not be connected properly, or may need to be switched (Main > Aux and Aux > Main).

 

 

Best regards,

 

Carlos A.
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