MSI not found

[Toby527]

I am trying to update my bluetooth driver, but it keeps showing an error saying that it can't find the MSI for uninstalling the older version. I also cannot uninstall the Intel(R) Wireless Bluetooth(R) because of same reason. When I click cancel on the newer installer it says: "The older version of Intel Wireless Bluetooth cannot be removed. Contact your technical support group".

I was tried uninstall the driver from device manager and install the newer driver, but it's not worked

[Steven_Intel]

Hello Toby527,

Thank you for posting on the Intel® communities.

I am sorry you are having issues updating the Bluetooth driver, I will be glad to assist you.

Please provide the following information:

• Provide the model of your Intel wireless adapter.
• Is this issue happening at home, office environment, or both?
• Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Best regards,

Steven G.

Intel Customer Support Technician.

[Toby527]

My Intel wireless adapter is Intel(R) Wi-Fi 6 AX200 160MHz.
This issue happening at home.
The adapter is pre-installed on motherboard. (Model is MSI MAG X570 TOMAHAWK WIFI)

Today, I got a windows update about the Bluetooth driver, so my Intel(R) Wireless Bluetooth(R) driver updated to 22.190.0.2 from 22.80.1.1. But when I check update in MSI Center/Dragon Center, I still can see my current version is 22.80.1.1. Also, I can't uninstall Intel(R) Wireless Bluetooth(R) in Control Panel.

[Steven_Intel]

Thank you for your detailed response.

Please try a clean installation of the latest OEM Bluetooth driver 22.180.0.2 (https://www.msi.com/Motherboard/MAG-X570-TOMAHAWK-WIFI/support#driver). If the issue persists, try with the generic Bluetooth driver 22.200.0 (https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html).

Make sure to follow the clean installation instructions: https://www.intel.com/content/www/us/en/support/articles/000087250.html

If the issue persists, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[Toby527]

I tried a clean installation of the latest Bluetooth driver, but I have same issue liked the screenshot before I attached.

[DeividA_Intel]

Hello Toby527, 

Thanks for the reports, Before we proceed I would like to confirm the following:

1. Did you run all the Windows optional updates?

2. Do you see any errors in the device manager (code 10, code 43)?

3. Have you checked this behavior with MSI to confirm the proper steps to uninstall and reinstall the driver?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Toby527]

I got the bluetooth driver update, now the version of the driver is 22.190.0.2.
I didn't see any errors in the device manager.
The problem which I am facing is I cannot uninstall the Intel(R) Wireless Bluetooth(R) in Control Panel. The uninstaller cannot find the setup.msi.

[Steven_Intel]

Many thanks for your response.

I will keep working on this. As soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello Toby527,

Many thanks for your patience on this matter.

Our last recommendation, based on the steps performed so far, is to perform a fresh Windows installation. If you do not want to do this or the fresh installation does not work, our best recommendation is to contact the board manufacturer for further assistance.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Steven G.

Intel Customer Support Technician.