More than one Wi-Fi entry for the same Wi-Fi adapter!

[showmak]

After installing Intel Killer BE1750x Wi-Fi adapter, why there are more than on Wi-Fi entry such as Wi-Fi 4 and Wi-Fi 5. It looks like Wi-Fi 2 is actively working.

Should they be there?  If no, how to get them deleted?

[RobbieR_Intel]

Hello showmak,

I would need more time to further investigate this matter. I will get back to you once I have the best appropriate answer.

I sincerely appreciate your patience and understanding.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello showmak,

Thank you for patiently waiting. To further assist you, kindly answer the following questions

• What is the current driver version of your Wireless Adapter that you're using?
• Was it working fine before? with Fewer Wi-Fi 4 and 5 tabs?
• What is the name of the application you are using?
• Have you done troubleshooting steps? Kindly specify

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[showmak]

• What is the current driver version of your Wireless Adapter that you're using? (23.100.0.4)
• Was it working fine before? with Fewer Wi-Fi 4 and 5 tabs? (Before that I was using another Wi-Fi adapter AX211NGW and when I changed it to BE1750x, I noticed these entries. The previous adapter and the current Killer adapter both working fine. I don't have issues with them working, but wondering about the entries)
• What is the name of the application you are using? (HWiNFO64, also shown on Killer Intelligence Center app)
• Have you done troubleshooting steps? Kindly specify. (I can't remember what I have done precisely, but I was trying to understand where they are there)

[RobbieR_Intel]

Hello showmak,

Thank you for answering the following questions. Kindly provide your SSU Log so that I may further analyze important details on your system. This would help me further investigate the issue being encountered.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello showmak,

I want to follow up on the requested log file so that I may further investigate the issue being encountered. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello showmak,

Since you have changed your Wi-Fi adapter from AX211NGW to BE1750x, it is also important to understand that it may not work due to hardware or software compatibility issues or dependencies. 

As each country may have different regulatory requirements, before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.

If the manufacturer doesn't have the necessary approvals, the party installing the device is responsible for approvals. Installing adapters in an unauthorized system may be illegal. The end user is not authorized to install the Intel® Wireless Adapters (except the retail products below). Only the manufacturer or its authorized representative can install the adapters.

If you have already performed the integration, it is also important to understand that it may not work due to hardware or software compatibility issues or dependencies.

Intel is a supplier of laptop components and does not manufacture or sell complete laptop systems. Your system manufacturer may have altered the features, incorporated customizations, or made other changes to the software or hardware packaging they provide.

For more information regarding this, please see ⁠Regulatory Information Regarding Wireless Hardware Installation or Upgrade

With that being said, kindly contact your Original Equipment Manufacturer for further assistance.

Best Regards,

Robbie R.

Intel Customer Support Technician