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I have bought a PCE-AC55BT and installed the newest version of the Dual Band Wireless-AC 8260. The problem now is that the Connection with the 5GHz network keeps breaking down every few seconds. I already tried reinstalling it cleanly as instructed, but it still doesn't work properly. So my question would be: How can I make the 5GHz connection work properly?
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AHeff2, Thank you for posting in the Intel® Communities Support.
In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:
What is the model of the motherboard?
If this is a laptop, what is the model of it?
What is the model of the Router?
Is this a new computer?
Was it working fine before?
When did the issue start, since the day you installed the Intel® Dual Band Wireless-AC 8260 card?
Which specific Windows* version are you using?
Does the problem happen at home or work environment?
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
A Contingent Worker at Intel
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Thanks for the rep
The Motherboard is an Strix Z270G Gaming Motherboard.
This is not a Laptop.
We have a Vodafone Station with the name TG3442DE.
The Computer is 2 years old.
I had an older WLAN Card that worked fine.
The Issue was there since I installed it.
I am using Windows 10, Version 1909, Build 18363.900 .
I checked it and on every other device the connection to the router works.
The problem happens at home.
It is working completely fine with 2.4 GHz.
I hope that those informations are enough and I thank you in advance.
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AHeff2, Thank you very much for providing that information.
Based on the information you gave us, there is a possibility that the problem might be related to the wireless antennas, so we just wanted to confirm, did you purchase the Intel® Dual Band Wireless-AC 8260 as a kit with the brackets and antennas or did you purchase the Intel® Wireless card by itself and the antennas separately?
Regards,
Albert R.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello AHeff2, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?
Regards,
Albert R.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello AHeff2, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.
Regards,
Albert R.
Intel Customer Support Technician
A Contingent Worker at Intel
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