My AC-9560 Wireless is limiting my bandwidth in Windows 10

[GPera1]

HI, i'm currently have a bandwidth connection of 12mb with my ISP. When i make a speedtest from my laptop, i only get up to 5mb of download speed, but if i try with any other computer or mobile phone, y get between 9mb and 10mb.(that would be normal)

I have already updated my wireless controllers, and i have windows up to date also.

I can't figure out what is causing this speed limiting from my wireless network. Or it is may be Windows?

Any ideas would be great!

Thanks

[AlHill]

Did the laptop come with the 9560, or did you add it yourself?

Doc

[GPera1]

Yes it comes with the laptop. it is a Dell Inspiron 13 7000, i bought it this year in Miami.

I also had some issues with some routers, but as soon as i updated the controller the conexion got more stable.

Last week just realized that there was a limiting problem. I am not sure if this is about hardware or software yet

[AlHill]

You need to contact dell for support of their laptop.

Doc