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What is your device? A laptop? If so, contact the manufacturer of your laptop for support.
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Hello AMatu6,
Thank you for posting on the Intel ® communities.
Let me know if you need more assistance, if so, please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Make sure to attach the created report to this thread.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello AMatu6,
Please contact us if you have any additional questions.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation

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