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JGree15
Beginner
1,269 Views

My bluetooth doesn't work on Dual Band Wireless-AC 7260 (Unknown USB Device (Device Descriptor Request Failed))

Installed my Dual Band Wireless-AC 7260HMWDTX1 in my desktop. My wifi works fine, but my bluetooth is not.

In device manager I get "Unknown USB Device (Device Descriptor Request Failed)"

There's no bluetooth menu on my computer.

Here is how I have my Bluetooth adapter attached to my board.

I read on a product review on newegg that intel had misprinted the D+ D+ so they had to reverse the connection for it to work. I have tried this with the same result.

Driver Version: 17.16.0.4

Computer Specs:

 

Intel i5

32 GBs ram

Samsung Evo SSD

GTX 650TI Video Card

500W PSU

Windows 8.1

Troubleshooting:

Reversed connection

Re-installed Drivers

Restarted computer

Re-Seated SSD (read that this worked for some)

Tried 2 different F-USB connections

I'm lost at this point. Any help here would be great.

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4 Replies
ASouz7
Honored Contributor II
284 Views

Hello JimGreenway,

Have you run our Intel® Driver Update Utility?

It detects which driver updates are relevant to your computer, and then helps you install them quickly and easily. You can find it here: http://www.intel.com/p/en_US/support/detect Intel® Driver Update Utility

Let us know if this helped you to resolve this issue.

JGree15
Beginner
284 Views

Yes I have tried this. Same results.

ASouz7
Honored Contributor II
284 Views

Hello Jim Greenway

Please make sure you have it connected to the port that says FP USB port as shown in the picture below.

ASouz7
Honored Contributor II
284 Views

Hello JimGreenway,

Another step you can try is to uninstall all previously installed drivers and reinstall them in the following sequence:

1 - Bluetooth drivers

https://downloadcenter.intel.com/download/24849/Intel-PROSet-Wireless-Software-for-Bluetooth-technol... Intel® Download Center

2 - The Intel® PROSet/Wireless Software

https://downloadcenter.intel.com/download/24864/Intel-PROSet-Wireless-Software-for-Windows-8-1- Intel® Download center

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