My bluetooth doesn't work on Dual Band Wireless-AC 7260 (Unknown USB Device (Device Descriptor Request Failed))

[JGree15]

Installed my Dual Band Wireless-AC 7260HMWDTX1 in my desktop. My wifi works fine, but my bluetooth is not.

In device manager I get "Unknown USB Device (Device Descriptor Request Failed)"

There's no bluetooth menu on my computer.

Here is how I have my Bluetooth adapter attached to my board.

I read on a product review on newegg that intel had misprinted the D+ D+ so they had to reverse the connection for it to work. I have tried this with the same result.

Driver Version: 17.16.0.4

Computer Specs:

Intel i5

32 GBs ram

Samsung Evo SSD

GTX 650TI Video Card

500W PSU

Windows 8.1

Troubleshooting:

Reversed connection

Re-installed Drivers

Restarted computer

Re-Seated SSD (read that this worked for some)

Tried 2 different F-USB connections

I'm lost at this point. Any help here would be great.

[ASouz7]

Hello JimGreenway,

Have you run our Intel® Driver Update Utility?

It detects which driver updates are relevant to your computer, and then helps you install them quickly and easily. You can find it here: http://www.intel.com/p/en_US/support/detect Intel® Driver Update Utility

Let us know if this helped you to resolve this issue.

[JGree15]

Yes I have tried this. Same results.

[ASouz7]

Hello Jim Greenway

Please make sure you have it connected to the port that says FP USB port as shown in the picture below.

[ASouz7]

Hello JimGreenway,

Another step you can try is to uninstall all previously installed drivers and reinstall them in the following sequence:

1 - Bluetooth drivers

https://downloadcenter.intel.com/download/24849/Intel-PROSet-Wireless-Software-for-Bluetooth-technology-for-Windows-8-1-64-bit-WP- Intel® Download Center

2 - The Intel® PROSet/Wireless Software

https://downloadcenter.intel.com/download/24864/Intel-PROSet-Wireless-Software-for-Windows-8-1- Intel® Download center